Oracle Applications Support Lead – Hybrid

eHealth NSW; Willoughby; Hybrid; AUD 180,000 - 202,000; Full time

Benefits offered by this job

Hybrid & Flexible Working

Salary Packaging

Wellbeing Initiatives

Job summary

eHealth NSW is seeking an Application Support Manager - Oracle Applications to lead the support and performance direction of Oracle platforms across NSW Health. You will drive service excellence, oversee enterprise support operations, manage major incidents and vendor partnerships, and champion continuous improvement.

Based in Sydney with hybrid flexibility (Chatswood, St Leonards or Charlestown), the role offers a permanent full-time position with a competitive salary and generous

Qualifications

• Extensive experience leading enterprise Oracle E-Business Suite and Fusion support services in complex environments.
• Significant knowledge of Oracle Payroll for Australian organisations.
• Deep knowledge of eHealth custom applications such as VaxLink, RUM, UROC and eRoPP.
• Strong Oracle SaaS operations, release governance and ITIL service management.
• Ability to influence senior stakeholders and drive continuous improvement with vendors.

Responsibilities

• Lead the support and performance of enterprise Oracle platforms across NSW Health.
• Manage and develop a high-performing support team driving capability uplift.
• Drive major incident resolution and service recovery as senior escalation point.
• Govern release, change and environment management for Oracle updates.
• Partner with senior stakeholders, vendors and Oracle to shape service strategy.

Skills

Oracle EBS & Fusion

Oracle Payroll

eHealth Applications

ITIL Governance

Vendor Partnerships

Tools

Oracle E-Business Suite

Fusion Applications

ITIL

Release & Environment Mgmt

Job description

eHealth NSW is seeking an Application Support Manager - Oracle Applications to lead the support and performance direction of Oracle platforms across NSW Health. You will drive service excellence, oversee enterprise support operations, manage major incidents and vendor partnerships, and champion continuous improvement.

Based in Sydney with hybrid flexibility (Chatswood, St Leonards or Charlestown), the role offers a permanent full-time position with a competitive salary and generous