Support Manager - Oracle Applications

eHealth NSW; Willoughby; Hybrid; AUD 180,000 - 202,000; Full time

Benefits offered by this job

Hybrid & Flexible Working

Salary Packaging

Wellbeing Initiatives

Job summary

eHealth NSW is seeking an Application Support Manager - Oracle Applications to lead the support and performance direction of Oracle platforms across NSW Health. You will drive service excellence, oversee enterprise support operations, manage major incidents and vendor partnerships, and champion continuous improvement.

Based in Sydney with hybrid flexibility (Chatswood, St Leonards or Charlestown), the role offers a permanent full-time position with a competitive salary and generous

Qualifications

• Extensive experience leading enterprise Oracle E-Business Suite and Fusion support services in complex environments.
• Significant knowledge of Oracle Payroll for Australian organisations.
• Deep knowledge of eHealth custom applications such as VaxLink, RUM, UROC and eRoPP.
• Strong Oracle SaaS operations, release governance and ITIL service management.
• Ability to influence senior stakeholders and drive continuous improvement with vendors.

Responsibilities

• Lead the support and performance of enterprise Oracle platforms across NSW Health.
• Manage and develop a high-performing support team driving capability uplift.
• Drive major incident resolution and service recovery as senior escalation point.
• Govern release, change and environment management for Oracle updates.
• Partner with senior stakeholders, vendors and Oracle to shape service strategy.

Skills

Oracle EBS & Fusion

Oracle Payroll

eHealth Applications

ITIL Governance

Vendor Partnerships

Tools

Oracle E-Business Suite

Fusion Applications

ITIL

Release & Environment Mgmt

Job description

Support Manager – Oracle Applications (Health Manager Level 5)

Lead the Support and Performance direction of Oracle applications across NSW Health, ensuring the performance, resilience, and continuous improvement of critical statewide systems – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $180,279 up to $201,662 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Monday 2nd November 2026

Join the Team

As the Application Support Manager - Oracle Applications, you'll lead the teams and services behind some of NSW Health's most critical Oracle platforms. You'll drive service excellence, oversee enterprise support operations, manage major incidents and vendor partnerships, and champion continuous improvement across Oracle E-Business Suite and Fusion Applications environments. This is an opportunity to influence statewide outcomes, build high-performing teams, and ensure the resilience, performance, and future direction of essential digital services.

In this role, you will:

• Lead the support and performance of enterprise Oracle platforms supporting HR, Payroll, Finance, ERP and HCM services across NSW Health.
• Manage and develop a high-performing support team, driving capability uplift, collaboration and service excellence.
• Drive major incident resolution and service recovery outcomes as the senior escalation point for critical business systems.
• Govern release, change and environment management, ensuring seamless Oracle updates, upgrades and business readiness.
• Partner with senior stakeholders, vendors and Oracle to shape service strategy, optimise performance and deliver continuous improvement.

View the position description here

About You

We're looking for someone who:

• Has extensive experience leading enterprise Oracle E-Business Suite and Fusion support services in complex environments.
• Significant knowledge in Oracle Payroll for Australian organisations
• Significant knowledge of eHealth custom applications, such as VaxLink, RUM, UROC, and eRoPP.
• Brings deep knowledge of Oracle SaaS operations, release governance, and ITIL service management.
• Influences senior stakeholders and turns technical challenges into strategic business outcomes.
• Drives service excellence through strong vendor partnerships, performance governance, and continuous improvement.
• Inspires and develops high-performing teams while building capability for the future.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Salary packaging to maximise your take-home pay
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Hear about how our team benefits from working at eHealth

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment