Optical Store Lead — Elevate Customer Experience

Bailey Nelson; City Of Canning; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Glasses allowance

Staff training

Job summary

Bailey Nelson in Carousel is seeking an Assistant Store Manager to lead our team, elevating the customer experience from eye test to frame selection and dispense. You’ll take ownership two days weekly, guiding staff, managing performance, and ensuring smooth appointment flow.

We offer strong reward potential and ongoing leadership training as we continue to expand across ANZ, with internal promotion paths and a supportive, hands-on culture.

Qualifications

• Experience in retail or optics at supervisor or management level.
• Confident leader with ability to develop others.
• Passionate about creating great customer experiences.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Retail leadership

Customer experience

Team coaching

Job description

Bailey Nelson in Carousel is seeking an Assistant Store Manager to lead our team, elevating the customer experience from eye test to frame selection and dispense. You’ll take ownership two days weekly, guiding staff, managing performance, and ensuring smooth appointment flow.

We offer strong reward potential and ongoing leadership training as we continue to expand across ANZ, with internal promotion paths and a supportive, hands-on culture.