Assistant Store Manager: Lead a Fast-Growth Optical Team

BAILEY NELSON AUSTRALIA FRANCHISING PTY LTD; City of Stonnington; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Glasses benefit

Contacts supply

Optical dispensing training

Internal promotion opportunities

Job summary

Bailey Nelson is seeking an Assistant Store Manager for our Chapel Street store in Melbourne. You will lead daily store operations, support the Store Manager and Optometrist, and drive a seamless customer journey from eye test to frame selection.

The role requires a confident leader with retail/optics experience, a passion for customer service, and availability to work Sunday to Thursday on a full-time basis. We offer real opportunities for progression as we expand across ANZ.

Qualifications

• Experience in retail or optics at a supervisor or management level.
• Confident leader who enjoys developing others.
• Passionate about creating great customer experiences.
• Must be available to work full time on a Sunday to Thursday roster.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

Skills

Retail/optics supervision

Leadership

Customer experience focus

Job description

Bailey Nelson is seeking an Assistant Store Manager for our Chapel Street store in Melbourne. You will lead daily store operations, support the Store Manager and Optometrist, and drive a seamless customer journey from eye test to frame selection.

The role requires a confident leader with retail/optics experience, a passion for customer service, and availability to work Sunday to Thursday on a full-time basis. We offer real opportunities for progression as we expand across ANZ.