Optical Dispenser & Practice Manager

Quinn & Co. Eyecare; Mildura; On-site; AUD 70,000 - 100,000; Full time

Job summary

Quinn & Co. Eyecare in Mildura is seeking an energetic Optical Dispenser & Practice Manager to lead our two Mildura practices on the floor and in operations. You will mentor the team, drive performance and deliver a premium patient experience while actively dispensing eyewear.

This hands-on role combines leadership with selling, coaching, rostering and stock management. You’ll set high standards, nurture client relationships and ensure returns on growth targets through a consultative,

Qualifications

• Proven success in sales and achieving targets.
• Leadership, coaching or team development experience.
• Confidence recommending premium products and closing sales.
• Strong communication, organisation and problem-solving abilities.
• Experience in optical dispensing, optometry, healthcare, or premium retail is advantageous but not essential.

Responsibilities

• Welcome patients and build trusted relationships.
• Explore visual, lifestyle and style preferences.
• Recommend complete eyewear solutions to meet individual needs.
• Take accurate measurements and coordinate spectacle orders.
• Contribute to practice targets and drive sales.
• Lead and develop the Mildura team to high standards.

Skills

Sales leadership

Customer service

Team coaching

Communication

Commercial awareness

Education

Certificate IV in Optical Dispensing

Job description

Are you an exceptional salesperson and capable leader who loves engaging with people, building relationships and helping customers find solutions they love?

Quinn & Co. Eyecare is looking for an energetic and commercially driven Optical Dispenser & Practice Manager to lead our two Mildura practices.

This is a hands-on dual role. You’ll lead and develop the team, manage practice operations and drive business performance while also working alongside the team as an Optical Dispenser.

You’ll serve patients, recommend eyewear and contribute equally to dispensing and sales. This is not a predominantly office-based position. Your management responsibilities are performed in addition to—not instead of—actively contributing on the practice floor.

Above all, you must love engaging with people and selling. You’ll enjoy building rapport, uncovering each patient’s needs, presenting complete eyewear solutions and confidently converting your recommendations into sales. You’ll also lead by example and coach your team to do the same.

About Quinn & Co. Eyecare

Quinn & Co. Eyecare is an independent optometry group dedicated to helping patients “See Well, Live Well, in Style.” We combine quality clinical care, advanced technology, premium eyewear, and patient-centred service.

Our values are:

• Inspire Trust

We believe exceptional patient outcomes begin with exceptional teams. We invest in our people and provide ongoing training and development to help them grow their knowledge, confidence and careers.

Key Responsibilities

Optical Dispensing, Patient Care & Sales

As an active member of the dispensing team, you’ll:

• Welcome patients and build trusted relationships
• Explore each patient’s visual, lifestyle and style preferences
• Recommend complete eyewear solutions to meet their individual needs
• Help patients select frames that look and feel fantastic
• Explain lens options and benefits in a clear and engaging way
• Take accurate measurements and coordinate spectacle orders
• Confidently ask for the sale and contribute to practice targets
• Manage collections, adjustments, repairs and aftercare
• Deliver a premium experience throughout the patient journey

Our approach is consultative and needs-based. We don’t believe in pressure selling; however, we do believe every patient deserves to understand and be offered their complete ideal solution. You must be comfortable making confident recommendations, discussing value and converting those recommendations into sales.

Leadership & Practice Management

You’ll lead from the front by:

• Coaching and developing the Mildura team to achieve high standards of patient care, sales and performance
• Creating a positive, accountable and high-performing team culture
• Setting clear expectations and providing regular feedback, support and recognition
• Supporting recruitment, induction, training and performance management
• Monitoring KPIs and implementing practical strategies to improve results
• Helping the team understand the behaviours that drive successful patient and business outcomes
• Coordinating rostering, appointment management and team resources
• Ensuring policies, procedures and agreed systems are followed consistently
• Overseeing stock management, merchandising and practice presentation
• Resolving patient and operational concerns professionally
• Working closely with our senior management team to achieve practice goals

About You

You are a motivated leader with strong commercial awareness and excellent interpersonal skills. You will ideally bring:

• Proven success in sales and achieving targets.
• Leadership, coaching, or team development experience.
• Confidence recommending premium products and closing sales.
• Strong communication, organisation, and problem-solving abilities.
• A proactive, accountable, and resilient approach.
• A genuine passion for customer service and team success.

Experience in optical dispensing, optometry, healthcare, or premium retail is advantageous but not essential.

Training & Development

For outstanding sales and leadership candidates new to the industry, comprehensive on-the-job optical training will be provided. Candidates will also have the opportunity to undertake a Certificate IV in Optical Dispensing after demonstrating capability and commitment in the role.

Why Join Us?

• Diverse role combining healthcare, fashion, sales, and leadership.
• Opportunity to lead established practices and make a meaningful impact.
• Comprehensive training and professional development.
• Supportive and experienced senior management team.
• Exposure to premium eyewear, lens technologies, and advanced clinical equipment.
• Career growth within a patient-focused independent business.