Optical Dispenser

Quinn & Co. Eyecare; City of Melbourne; On-site; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Superannuation

Job summary

Quinn & Co. Eyecare in Melbourne, AU is seeking a qualified Optical Dispenser or an experienced Optical Assistant advancing to senior responsibilities. Join a busy practice delivering patient-centred vision care and high-quality eyewear.

You will assist with frame selection, provide lens recommendations, interpret prescriptions, and coordinate with laboratories and suppliers. A focus on accuracy, customer care, and teamwork will help you thrive in a fast-paced environment.

Qualifications

• Previous experience in optical dispensing or optical retail.
• Sound understanding of spectacle lenses, frame fitting, and dispensing principles.
• Passion for lifestyle dispensing and helping patients find the best visual solutions.

Responsibilities

• Assist patients with spectacle and sunglass frame selection per prescription, lifestyle, and style.
• Advise on lens options, coatings, and products for best vision outcomes.
• Interpret prescriptions and perform dispensing measurements including PDs and frame heights.
• Order and track lenses, frames, and products with labs and suppliers.
• Conduct frame adjustments, repairs and ensure proper fit and comfort.
• Verify spectacles against prescriptions and quality standards prior to collection.
• Assist patients with collections and educate on lens care and adaptation.
• Support inventory management and merchandising of frames and sunglasses.
• Collaborate with optometrists and staff to deliver excellent patient experience.
• Contribute to smooth daily operation of the practice.

Skills

Optical dispensing

Customer service

Frame fitting

Premium lenses

Practice software

Tools

Practice management software

Microsoft Office

Job description

At Quinn & Co. Eyecare, we are passionate about eye health and helping others see the world more clearly. We are currently seeking a qualified Optical Dispenser, or an experienced Optical Assistant looking to take the next step in their career, to join our team full-time.

If you're passionate about delivering exceptional patient care, have a keen eye for style, and enjoy helping people achieve their best vision, we'd love to hear from you.

Company Overview:

Quinn & Co. Eyecare is a leading optometry practice dedicated to providing comprehensive eye health services and high-quality eyewear to our valued patients. We pride ourselves on delivering personalised care and ensuring our patients have access to the latest optical technologies and lens innovations.

Our friendly and professional team is committed to creating a positive and supportive environment for both staff and patients, where clinical excellence and outstanding customer service go hand in hand.

Job Responsibilities:

• Assist patients with spectacle and sunglass frame selection, taking into account prescription requirements, lifestyle needs, facial features, and personal style.
• Provide expert advice on lens options, coatings, and optical products to achieve the best visual outcomes for patients.
• Accurately interpret optical prescriptions and perform dispensing measurements, including PDs, heights, and frame fitting requirements.
• Order and track lenses, frames, and optical products while liaising with laboratories and suppliers.
• Conduct frame adjustments, repairs, and troubleshooting to ensure optimal fit, comfort, and performance.
• Verify completed spectacles against prescriptions and quality standards prior to collection.
• Assist patients with spectacle collections and provide education on lens care and adaptation.
• Support inventory management and merchandising of frames and sunglasses.
• Work collaboratively with optometrists and support staff to deliver an exceptional patient experience.
• Contribute to the smooth day-to-day operation of the practice.

Qualifications & Experience:

• Previous experience in optical dispensing or optical retail is essential.
• Sound understanding of spectacle lenses, frame fitting, and optical dispensing principles.
• A passion for lifestyle dispensing and helping patients find the best visual solutions for their individual needs, work requirements, hobbies, and lifestyle.
• Confident discussing and recommending premium lens options, coatings, occupational eyewear, sunglasses, and multiple-pair solutions.
• Commercially minded, with the ability to identify opportunities to enhance patient outcomes through personalised recommendations and product solutions.
• Strong sales and relationship-building skills, with a genuine belief that great dispensing combines exceptional patient care with outstanding product knowledge.
• Outstanding communication and interpersonal skills, with the ability to build trust and rapport with patients of all ages.
• Strong attention to detail and commitment to accuracy.
• Well organised and able to manage multiple tasks effectively in a busy practice environment.
• Comfortable working in a fast-paced environment while maintaining a calm, professional, and positive approach.
• Good computer skills, including experience with practice management software and Microsoft Office applications.
• Demonstrates a growth mindset and willingness to continue learning and developing professionally.

What's in it for you?

Join a growing independent optometry group that values its team members as much as its patients and encourages everyone to prioritise their health, family, and work/life balance.

For those looking for purpose and a rewarding career, you'll enjoy making a genuine difference in people's lives through improved vision and eye health. If career progression, professional development, and the opportunity to work with a supportive and experienced team appeal to you, we'd love to meet you.

Remuneration: $60,000-$65,000 plus Superannuation, negotiable based on qualifications and experience.

Quinn & Co. Eyecare values diversity and is an equal opportunity employer. We appreciate all applications, and all candidates will be contacted and notified of the outcome of their application.