Optical Dispenser

Westfund Health Insurance; Dubbo; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave

5 weeks annual leave

Staff discount on health insurance

Health and wellbeing day

Job summary

Westfund Eye Care Centre in Dubbo is seeking a patient-focused Optical Dispenser to join our team on a full-time basis. You will interpret prescriptions and dispense eyewear while helping members choose frames and lenses to suit their lifestyle.

The role involves coordinating appointments, delivering exceptional customer service, and supporting a positive clinic environment with a friendly team. This full-time position offers a 35-hour week and generous leave.

Qualifications

• Certificate IV in Optical Dispensing or experience as an Optical Dispenser.
• Experience in optical, retail or pharmacy environments.
• Exceptional customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to demonstrate empathy, initiative and professionalism.
• Competency in Microsoft Office applications and willingness to learn new systems and processes.

Responsibilities

• Member Eye Care Services: Provide professional assistance to members with their eye care needs, ensuring a positive and personalised experience.
• Optical Dispensing: Interpret prescriptions and dispense eyewear solutions that align with members' lifestyle and vision requirements.
• Product Sales & Advice: Assist members in selecting frames, lenses, contact lenses, sunglasses and accessories, providing expert product recommendations.
• Appointment Coordination: Schedule appointments and maintain accurate booking records to support efficient clinic operations.
• Customer Service Excellence: Deliver outstanding service through every interaction, building strong relationships with members and colleagues.

Skills

Customer service

Communication

Organisational skills

Empathy

Initiative

Professionalism

MS Office

Education

Certificate IV in Optical Dispensing

Optical Dispenser experience

Job description

Join our Dubbo Eye Care Centre and help deliver exceptional eye care and customer service to our valued members. This is a full-time opportunity offering a 35-hour working week and five weeks’ annual leave.

Responsibilities include:

• Member Eye Care Services: Provide professional assistance to members with their eye care needs, ensuring a positive and personalised experience
• Optical Dispensing: Interpret prescriptions and dispense eyewear solutions that align with members' lifestyle and vision requirements.
• Product Sales & Advice: Assist members in selecting frames, lenses, contact lenses, sunglasses and accessories, providing expert product recommendations.
• Appointment Coordination: Schedule appointments and maintain accurate booking records to support efficient clinic operations.
• Customer Service Excellence: Deliver outstanding service through every interaction, building strong relationships with members and colleagues.

What you'll bring

We're looking for someone with a positive, member-focused attitude and the skills or experience to excel in a customer-facing healthcare environment:

• Certificate IV in Optical Dispensing or experience as an Optical Dispenser (desirable).
• Experience in optical, retail or pharmacy environments.
• Exceptional customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to demonstrate empathy, initiative and professionalism.
• Competency in Microsoft Office applications and willingness to learn new systems and processes.
• 6 months paid parental leave.
• 5 weeks annual leave + 17.5% leave loading.
• Staff discount on health insurance.
• Health and wellbeing day.
• Excellent team environment.

About us

Westfund is changing the way Australians see private health insurance. We helped to found the industry way back in 1953 and have since grown to become one of the leading not-for-profit private health insurers in the country. Today, we have over 200 employees and locations across NSW and Queensland. We are one of the fastest-growing health insurers in the country, with over 110,000 people trusting us to manage their health.

We've got big ideas for the future and are looking for talented and driven people who can help us achieve them.

We'd love to hear from you!