Optical Dispenser: Eyewear Specialist with 5 Weeks Leave

Westfund Health Insurance; Dubbo; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave

5 weeks annual leave

Staff discount on health insurance

Health and wellbeing day

Job summary

Westfund Eye Care Centre in Dubbo is seeking a patient-focused Optical Dispenser to join our team on a full-time basis. You will interpret prescriptions and dispense eyewear while helping members choose frames and lenses to suit their lifestyle.

The role involves coordinating appointments, delivering exceptional customer service, and supporting a positive clinic environment with a friendly team. This full-time position offers a 35-hour week and generous leave.

Qualifications

• Certificate IV in Optical Dispensing or experience as an Optical Dispenser.
• Experience in optical, retail or pharmacy environments.
• Exceptional customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to demonstrate empathy, initiative and professionalism.
• Competency in Microsoft Office applications and willingness to learn new systems and processes.

Responsibilities

• Member Eye Care Services: Provide professional assistance to members with their eye care needs, ensuring a positive and personalised experience.
• Optical Dispensing: Interpret prescriptions and dispense eyewear solutions that align with members' lifestyle and vision requirements.
• Product Sales & Advice: Assist members in selecting frames, lenses, contact lenses, sunglasses and accessories, providing expert product recommendations.
• Appointment Coordination: Schedule appointments and maintain accurate booking records to support efficient clinic operations.
• Customer Service Excellence: Deliver outstanding service through every interaction, building strong relationships with members and colleagues.

Skills

Customer service

Communication

Organisational skills

Empathy

Initiative

Professionalism

MS Office

Education

Certificate IV in Optical Dispensing

Optical Dispenser experience

Job description

Westfund Eye Care Centre in Dubbo is seeking a patient-focused Optical Dispenser to join our team on a full-time basis. You will interpret prescriptions and dispense eyewear while helping members choose frames and lenses to suit their lifestyle.

The role involves coordinating appointments, delivering exceptional customer service, and supporting a positive clinic environment with a friendly team. This full-time position offers a 35-hour week and generous leave.