Optical Customer Care Specialist

Silverwater, AU #job-location.job-location-inline { display: inline; }; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Family and Friends discounts

Discounts on Oakley eyewear

Volunteer opportunities with OneSight

Ongoing training and career progressio

Job summary

EssilorLuxottica is seeking an Optical Customer Service Consultant based in Silverwater to deliver exceptional service via phone and email, and to become a trusted advisor on lens technologies and optical dispensing. You will handle inbound/outbound calls, provide product recommendations, and build lasting relationships, aided by comprehensive training in eye conditions and dispensing practices.

The role offers ongoing training, opportunities for career progression, and generous employee

Qualifications

• 2+ years customer service experience preferred.
• Excellent verbal and written communication.
• Interest in optical industry and long-term career.
• Ability to multitask in a fast-paced environment.
• Proactive, reliable and customer-focused.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries.
• Provide product recommendations and lens solution advice to customers.
• Develop understanding of optical products, eye conditions, and dispensing practices.
• Assist customers with technical enquiries and order-related support.
• Build and maintain positive relationships with customers through professional and timely communication.

Skills

Customer service experience

Excellent communication

Optical industry interest

multitasking

Computer systems confidence

Job description

EssilorLuxottica is seeking an Optical Customer Service Consultant based in Silverwater to deliver exceptional service via phone and email, and to become a trusted advisor on lens technologies and optical dispensing. You will handle inbound/outbound calls, provide product recommendations, and build lasting relationships, aided by comprehensive training in eye conditions and dispensing practices.

The role offers ongoing training, opportunities for career progression, and generous employee