Customer Service Consultant

EssilorLuxottica; Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Family & Friends discounts up to 50%

Oakley 50% off

Volunteer opportunities with OneSight

Ongoing training and career growth

Job summary

EssilorLuxottica in Silverwater, Sydney, is seeking an Optical Customer Service Consultant to be the first point of contact for customers via phone and email, delivering product recommendations, technical support, and exceptional service.

You will receive comprehensive training in optics, eye conditions and lens technologies, develop strong relationships with customers, and support order-related inquiries while growing a long-term career in vision care.

Qualifications

• 2+ years of customer service experience, preferably in call centre, retail or healthcare sectors.
• Excellent verbal and written communication skills.
• Proactive, reliable and customer-focused approach.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries.
• Provide product recommendations and lens solution advice to customers.
• Develop a strong understanding of optical products and dispensing practices.
• Assist customers with technical enquiries and order-related support.

Skills

Customer service

Verbal & written communication

Multitasking

Tools

CRM systems

Job description

We areEssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANEL whilst our cutting-edge lensesVarilux andTransitionslead the industry in innovation. InAustraliaandNew Zealand,we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?

As anOptical Customer Service Consultantbased in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

Key Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries
• Provide product recommendations and lens solution advice to customers
• Develop a strong understanding of optical products, eye conditions, and dispensing practices
• Assist customers with technical enquiries and order-related support
• Build and maintain positive relationships with customers through professional and timely communication

About You

To be successful in this role, you will have:

• A genuine interest in the optical industry and a desire to develop a long-term career
• Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment
• Excellent verbal and written communication skills
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A proactive, reliable, and customer-focused approach

Confidence using computer systems and learning new technologies

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

• Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank
• Up to 50% off Oakleyeyewear and apparel year-round
• Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs
• Ongoing training, development, and career progression opportunities within a global leader in vision care

If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Want to know more about working at EssilorLuxottica?