Customer Service Consultant

Essilor; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Family and Friends discounts

Oakley eyewear discount

Volunteer opportunities with OneSight

Training and career progression

Job summary

EssilorLuxottica in Silverwater, NSW, is seeking an Optical Customer Service Consultant to join our team. You will receive comprehensive training in optics, eye conditions, lens technologies, and dispensing, becoming a trusted advisor to customers via phone and email.

You will handle inquiries, provide lens recommendations, support order-related issues, and build lasting relationships while contributing to a global leader in vision care.

Qualifications

• 2+ years of customer service experience, preferably in a call centre, healthcare, retail or related environment.
• Excellent verbal and written communication skills.
• Proactive, reliable, and customer-focused approach; able to multitask in a fast-paced setting.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries.
• Provide product recommendations and lens solution advice to customers.
• Develop a strong understanding of optical products, eye conditions, and dispensing practices.
• Assist customers with technical enquiries and order-related support.
• Build and maintain positive relationships with customers through professional and timely communication.

Skills

Customer service

Communication skills

Multitasking

Tech-savvy

Tools

CRM software

Ticketing system

Job description

Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?

As anOptical Customer Service Consultantbased in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

Key Responsibilities

Deliver exceptional customer service through inbound and outbound calls and email enquiries

Provide product recommendations and lens solution advice to customers

Develop a strong understanding of optical products, eye conditions, and dispensing practices

Assist customers with technical enquiries and order‑related support

Build and maintain positive relationships with customers through professional and timely communication

About You

To be successful in this role, you will have:

A genuine interest in the optical industry and a desire to develop a long‑term career

Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment

Excellent verbal and written communication skills

Strong attention to detail and the ability to multitask in a fast‑paced environment

A proactive, reliable, and customer‑focused approach

Confidence using computer systems and learning new technologies

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray‑Ban, and Laubman & Pank

Up to 50% off Oakleyeyewear and apparel year‑round

Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs

Ongoing training, development, and career progression opportunities within a global leader in vision care

If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you.

As an inclusive, team‑first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.