Customer Service Consultant

Silverwater, AU #job-location.job-location-inline { display: inline; }; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Family and Friends discounts

Discounts on Oakley eyewear

Volunteer opportunities with OneSight

Ongoing training and career progressio

Job summary

EssilorLuxottica is seeking an Optical Customer Service Consultant based in Silverwater to deliver exceptional service via phone and email, and to become a trusted advisor on lens technologies and optical dispensing. You will handle inbound/outbound calls, provide product recommendations, and build lasting relationships, aided by comprehensive training in eye conditions and dispensing practices.

The role offers ongoing training, opportunities for career progression, and generous employee

Qualifications

• 2+ years customer service experience preferred.
• Excellent verbal and written communication.
• Interest in optical industry and long-term career.
• Ability to multitask in a fast-paced environment.
• Proactive, reliable and customer-focused.

Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries.
• Provide product recommendations and lens solution advice to customers.
• Develop understanding of optical products, eye conditions, and dispensing practices.
• Assist customers with technical enquiries and order-related support.
• Build and maintain positive relationships with customers through professional and timely communication.

Skills

Customer service experience

Excellent communication

Optical industry interest

multitasking

Computer systems confidence

Job description

We areEssilorLuxottica,a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley,Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. InAustraliaandNew Zealand,we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank.Every day, EssilorLuxottica’s190,000 employees in 150 countrieswork towards a common mission to help peoplesee more and be more.

Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?

As anOptical Customer Service Consultantbased in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

Key Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries
• Provide product recommendations and lens solution advice to customers
• Develop a strong understanding of optical products, eye conditions, and dispensing practices
• Assist customers with technical enquiries and order-related support
• Build and maintain positive relationships with customers through professional and timely communication

About You

To be successful in this role, you will have:

• A genuine interest in the optical industry and a desire to develop a long-term career
• Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment
• Excellent verbal and written communication skills
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A proactive, reliable, and customer-focused approach

Confidence using computer systems and learning new technologies

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

• Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank
• Up to 50% off Oakleyeyewear and apparel year-round
• Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs
• Ongoing training, development, and career progression opportunities within a global leader in vision care

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.