Optical Assistant / Optical Dispenser

Specsavers; Central Coast Council; On-site; AUD 45,000 - 65,000; Full time

Job summary

Specsavers in Bateau Bay, NSW, is seeking an Optical Assistant and/or qualified Optical Dispenser to join our store team.

You will greet customers, advise on frames and contact lenses, assist Optometrists and Dispensers, and perform dispensing and admin tasks while upholding service standards.

The role requires flexibility to work retail hours, including late nights and weekends, and a passion for excellent customer service.

Qualifications

• Customer service orientation
• Interest in optics

Responsibilities

• Deliver exceptional customer service through dispensing glasses, building rapport and adopting good interpersonal skills when dealing with customers.
• Accurately perform any administrative tasks as required.
• Follow and strive to achieve our store's clinical goals on a daily, monthly and yearly basis to drive clinical productivity.
• Work closely with our Optometry professionals and team to ensure each customer experience is consistent and delivered to an excellent standard.
• Consistently support other team members. Be a role model and champion the service culture, behaviours and values which Specsavers stands for.
• Perform any other reasonable duties as may be reasonably requested by a manager.
• Our team have a passion for providing excellent customer service. Team members need to have an interest in optics and retail and maintain a high standard of personal presentation. The team needs to be punctual, reliable and thrive in working well under pressure. Due to our retail environment, team members must have the flexibility to work retail hours which will include late nights and weekends.
• At Specsavers Bateau Bay, we are a like-minded team of friendly and approachable individuals, ready to welcome a motivated and positive new member to our team!

Job description

Specsavers is the fastest growing and most progressive optical retail company in Australia and New Zealand. We employ over 35,000 people worldwide and operate in 10 European countries. We believe in creating a positive, friendly store environment that's truly focused on giving each and every customer the best eyecare experience possible. We value personal development and integrity.

We are currently seeking a motivated individual to join our team as an Optical Assistant and / or qualified Optical Dispenser. Whether you are meeting and greeting customers, providing advice on our products or placing specialised orders you will be constantly busy as no two days are the same at Specsavers. This exciting role will see you become a vital part of our store team. You will provide excellent customer service to our customers on our range of fashionable frames, guide those who are trying contact lenses for the first time along with assisting Optometrists and Optical Dispensers in providing genuine care to our customers. In return we will provide you with a supportive team environment and develop you to be the best you can be.

Key Responsibilities

Deliver exceptional customer service through dispensing glasses, building rapport and adopting good interpersonal skills when dealing with customers.

Accurately perform any administrative tasks as required.

Follow and strive to achieve our store's clinical goals on a daily, monthly and yearly basis to drive clinical productivity.

Work closely with our Optometry professionals and team to ensure each customer experience is consistent and delivered to an excellent standard.

Consistently support other team members. Be a role model and champion the service culture, behaviours and values which Specsavers stands for.

Perform any other reasonable duties as may be reasonably requested by a manager.

Our team have a passion for providing excellent customer service. Team members need to have an interest in optics and retail and maintain a high standard of personal presentation. The team needs to be punctual, reliable and thrive in working well under pressure. Due to our retail environment, team members must have the flexibility to work retail hours which will include late nights and weekends.

At Specsavers Bateau Bay, we are a like-minded team of friendly and approachable individuals, ready to welcome a motivated and positive new member to our team!