Optical Assistant

Specsavers Pty. Ltd.; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Two free glasses

Birthday leave

Volunteer leave

Specsavers Perks App

Job summary

Specsavers Pty. Ltd. in Sydney is seeking an Optical Assistant to join our team. The role supports customers through the eyewear journey, from greeting and booking to frame styling and dispensing glasses.

You’ll work in a fast-paced retail optical environment, learning pre-testing with Optometrists and growing into leadership paths over time. Training and career progression are emphasised, with perks like discounts and funded learning opportunities.

Qualifications

• Experience in optics or customer-facing roles is preferred.
• Ability to engage with customers and explain eyewear options clearly.
• Willingness to learn pre-testing procedures and assist with eye exams.

Responsibilities

• Greet customers and manage bookings for visits.
• Support optometrists during pre-testing and appointments.
• Dispense glasses and advise on lens options.
• Be a customer experience champion at the point of sale.

Skills

Customer service

People skills

Eye-care awareness

Greet and book

Education

Cert IV in Optical Dispensing (or equivalent)

Tools

Point-of-Sale / POS

Booking software

Job description

• Two FREE pairs of glasses per year! Plus, family and friend's discount
• Level up your career with paid training - your future, your way!
• Attractive starting wage, and earn more when you hit key milestones!

It’s the feeling of being able to grow your own way

The Role: Full-time or Part-time. Availability to work on weekends and Thursday nights is required.

Love retail, but feel like you need something more? At Specsavers, we turn retail into a career through the role of an Optical Assistant!

See this as the foundation to build on your retail or customer service experience to become an expert in all things optical.

In this role, no two days will feel the same:

• Greet, Guide & Book: Be the first friendly face customers see, assist with their queries, and manage bookings to ensure they’re all set for their next visit.
• Support the Experts: Learn to take patients through the pre-testing phase of their eye exam and assist our Optometrists to ensure smooth and efficient appointments.
• Frame Styling Specialist: Dispense glasses with a range of lens options tailored to each customer’s needs
• Customer Experience Champion: Be our customer experience champion and help us ensure that our customers leave feeling good.

Loving this and want to learn more? Once you have learnt the foundation, then be taught to be:

• Master Your Skill: Opportunity to work towards a Cert IV in Optical Dispensing with full funding available! (Eligibility and completion requirements apply.)
• Lean into Leadership: Opportunities to grow into In-Store Trainer or Supervisor roles - don’t take our word for it! Watch this to hear from our amazing team!

Our store teams bring the vision - join us and add yours:

• Who Are You? You’ve got experience in optics and you’re ready to take on a role that’s more hands-on and customer focused!
• Your Superpower: Building strong rapport with people from all walks of life, making you the go-to person for customers seeking clear vision with Specsavers.
• Patient focused:You excel in fast-paced environments, communicate clearly, and always maintain a high level of professionalism under pressure.

Perks, Perks, Perks - Our Offer to You:

• Build your eye for fashion and have the chance to work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, florence by mills and more!
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App – exclusive discounts and shopping program with multiple Australian retailers and grocers!

Your Future is Looking Bright – so, what are you waiting for?

At Specsavers, we’re all about helping you see the best version of yourself—by creating a workplace that empowers and supports you to reach your full potential. You’ll find us in 10 countries globally, employing over 48,900 incredible people – and we want YOU to join us!

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.