Full time Optical Assistant- Specsavers Merrylands

Specsavers; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Staff discount on eyewear

Training & development

Work-life balance

Flexible scheduling

Job summary

Specsavers Merrylands is seeking a Full time Optical Assistant to join our team in Merrylands, Sydney, NSW. You will support dispensing operations, greet customers, and help them choose frames and lenses while maintaining high service standards.

The role requires strong communication, organisational skills, reliability, and flexibility to work weekends. Prior optical or eyewear knowledge is desirable. Competitive pay and staff discounts are offered.

Qualifications

• Previous retail experience, ideally in optical retail or a customer-facing environment.
• Strong communication skills with the ability to engage confidently with customers and colleagues.
• Excellent organisational abilities and attention to detail when processing transactions and managing inventory.
• Reliability and punctuality, with the ability to work flexibly including weekends and public holidays as required.
• Proficiency with computerised point-of-sale systems and basic IT skills.
• Desirable: Previous experience in optical dispensing or knowledge of eyewear, lenses and prescriptions.

Responsibilities

• Greeting customers warmly and assisting in selecting frames and lenses.
• Processing transactions accurately using POS systems; handling cash and digital payments.
• Assisting dispensing opticians with frame fitting and lens adjustments.
• Maintaining customer records and scheduling appointments.
• Stocking shelves and managing inventory to keep displays appealing.

Skills

Retail experience

Customer service

Communication

Organization

Reliability

POS systems

Teamwork

Flexibility

Physical fitness

Attention to detail

Tools

POS software

Job description

Full time Optical Assistant- Specsavers Merrylands

Specsavers Merrylands is seeking a Full time Optical Assistant to join our team in Merrylands, Sydney, NSW. This is a full-time position offering an exciting opportunity to work in the optical retail sector, providing outstanding customer service and supporting our optical dispensing operations. As an Optical Assistant, you will be the backbone of our store, ensuring our customers receive exceptional service while they select and fit their eyewear. This role is vital to maintaining our reputation for quality customer care and operational excellence.

What you'll be doing

• Greeting customers warmly and providing initial assistance in selecting frames and lenses that meet their optical requirements
• Processing customer transactions accurately using point-of-sale systems and handling cash, card and digital payments
• Assisting qualified dispensing opticians with frame fitting and lens adjustment to ensure customer comfort and satisfaction
• Maintaining detailed customer records and managing appointment scheduling
• Stocking shelves, organising inventory and ensuring the store display remains visually appealing and well-organised
• Cleaning and maintaining optical equipment and frames to ensure they meet hygiene and presentation standards
• Processing online orders and managing customer collections or dispatch
• Supporting the team with general administrative tasks, including answering telephone enquiries
• Promoting Specsavers products and services, including spectacles, contact lenses and eye care solutions
• Maintaining knowledge of current promotions, pricing and product ranges to provide informed recommendations

What we're looking for

• Previous retail experience, ideally in optical retail or a customer-facing environment
• Strong communication skills with the ability to engage confidently with customers and colleagues
• Excellent organisational abilities and attention to detail when processing transactions and managing inventory
• A genuine passion for delivering outstanding customer service and creating positive shopping experiences
• Reliability and punctuality, with the ability to work flexibly including weekends and public holidays as required
• Proficiency with computerised point-of-sale systems and basic IT skills
• The ability to work both independently and as part of a collaborative team
• Physical capability to stand for extended periods and lift moderate weights safely
• A commitment to health and safety in the workplace
• Desirable: Previous experience in optical dispensing or knowledge of eyewear, lenses and prescriptions

What we offer

At Specsavers Merrylands, we believe in supporting our team members and creating a workplace where you can thrive. We offer competitive remuneration, staff discounts on eyewear and optical products, and opportunities for professional development and training within the optical retail sector. We are committed to maintaining a positive, inclusive work environment where your contribution is valued. We encourage work-life balance and provide flexibility where possible to support your wellbeing. As a growing retailer, there are genuine opportunities to progress your career and develop new skills within the Specsavers group.

About us

Specsavers Merrylands is part of the Specsavers group, a leading optical and hearing care retailer with a strong presence across Australia. We are dedicated to making quality eyecare accessible and affordable for all our customers. Our mission is to provide expert optical advice, high-quality products and exceptional customer service. We pride ourselves on our knowledgeable team, innovative approach to eyecare and commitment to customer satisfaction. Specsavers Merrylands serves the Parramatta and Western Suburbs Sydney community with a reputation for professionalism, integrity and excellence.