Casual Optical Assistant — Front Desk & Patient Care

Local Eyes Optometrists; Mackay Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Casual position

Flexible schedule

Job summary

Local Eyes Optometrists in Mackay, QLD is seeking a reliable Optical Assistant for a casual position to support our optometrists and ensure exceptional patient service. You will greet patients, assist with appointments, and help with frame and lens choices while maintaining records and confidentiality.

Ideal candidates bring strong communication, organisation, and computer skills, with a willingness to learn practice management software.

Qualifications

• Experience in optical practice or reception is advantageous but not required.
• Excellent communication and patient care skills.
• Strong organisation and attention to detail.
• Proficient with computers and practice management software.
• Ability to multi-task in a fast-paced environment.
• Maintain patient confidentiality and privacy compliance.
• Reliable, punctual and flexible to casual hours.
• Interest in optical industry and patient care.
• Current driver’s licence is desirable.

Responsibilities

• Greet patients warmly and manage the reception area.
• Assist with patient appointments, including scheduling and confirmations.
• Support optometrists with pre-testing using imaging and scanning tech.
• Help patients with frame selection and lens options.
• Process payments and handle cash accurately.
• Maintain accurate patient records and confidentiality.
• Restock supplies and keep the practice clean and organised.
• Answer phone enquiries and provide service information.
• Assist with ordering and inventory management.
• Support the team with general administrative duties.

Skills

Communication skills

Organisation

Computer literacy

Confidentiality

Reliability

Flexibility

Tools

Practice management software

Job description

Local Eyes Optometrists in Mackay, QLD is seeking a reliable Optical Assistant for a casual position to support our optometrists and ensure exceptional patient service. You will greet patients, assist with appointments, and help with frame and lens choices while maintaining records and confidentiality.

Ideal candidates bring strong communication, organisation, and computer skills, with a willingness to learn practice management software.