Ops Manager - National Contractor Network Lead (Hybrid)

Officeworks; Melbourne; Hybrid; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Employee discounts

Benefits program

Zusammenfassung

Officeworks is seeking an experienced Geeks2U Operations Manager to lead the national contractor network strategy and the end-to-end lifecycle, including onboarding, engagement and governance. You will oversee contractor payments, compliance and customer account administration while managing a small team to deliver outstanding service.

You will influence strategy, drive operational excellence, and improve reporting and processes to support business outcomes in a fast-paced environment.

Qualifikationen

• 7+ years in operations or field services
• Experience managing contractor lifecycle and engagement
• Strong knowledge of governance, risk management and controls
• Proven leadership in building high-performing teams

Aufgaben

• Lead national contractor network strategy to align with demand
• Manage end-to-end contractor lifecycle from onboarding to retention
• Oversee contractor administration, payments, compliance and governance
• Lead customer account administration including AR, refunds and reconciliations
• Coach and develop a team across contractor ops and customer service
• Drive improvements across systems, processes and reporting

Kenntnisse

Operations leadership

Contractor engagement

Governance

Stakeholder management

Ausbildung

Business/Operations degree

Jobbeschreibung

Officeworks is seeking an experienced Geeks2U Operations Manager to lead the national contractor network strategy and the end-to-end lifecycle, including onboarding, engagement and governance. You will oversee contractor payments, compliance and customer account administration while managing a small team to deliver outstanding service.

You will influence strategy, drive operational excellence, and improve reporting and processes to support business outcomes in a fast-paced environment.