Network Operations Manager (NOC Manager)

Peoplebank; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive remuneration package with绩

Lead a highly skilled and established

Significant influence over operational

Exposure to large-scale, complex

Bonus

Job summary

Peoplebank seeks an experienced Network Operations Manager to lead a 24x7 operations function for a large-scale, secure network environment in Sydney. You will oversee Tier 2/3 engineers, drive incident and change governance, and shape strategic operational direction while hands-on where needed.

You will champion automation and service improvement, collaborate with Engineering, Security and Vendors, and influence major incident outcomes in a regulated setting.

Qualifications

• Extensive experience leading Network Operations, Service Operations, Managed Services, or Infrastructure Operations teams.
• Proven success managing Tier 2 and Tier 3 Network Engineers within 24x7 environments.
• Strong background in major incident management, service assurance, and governance.
• Experience delivering operational transformation, automation and process improvements.
• Deep knowledge of ITIL-aligned service management practices.
• Expertise across Cisco, Fortinet, HPE networking and monitoring platforms.
• Strong stakeholder engagement and ability to influence technical/business outcomes.

Responsibilities

• Lead Tier 2 and Tier 3 Network Operations teams across a large-scale enterprise environment.
• Drive incident, problem, change and service management processes to improve reliability.
• Build a proactive operations culture focused on monitoring, observability and automation.
• Manage major incidents and act as senior technical escalation point for critical issues.
• Develop team capability, workforce planning and performance reporting.
• Deliver continuous improvement initiatives to enhance network reliability and customer experience.

Skills

Network operations leadership

Tier 2/3 network engineers

Incident management

Change management

Service management

Automation & improvements

ITIL governance

Enterprise networking

Job description

Network Operations Manager (NOC Manager)

• Lead a large team of Tier 2 and Tier 3 Network Engineers supporting critical national infrastructure
• Drive operational excellence across a highly secure, enterprise-scale network environment
• Permanent leadership opportunity with strong career growth and progression pathways

• Lead a large team of Tier 2 and Tier 3 Network Engineers supporting critical national infrastructure
• Drive operational excellence across a highly secure, enterprise-scale network environment
• Permanent leadership opportunity with strong career growth and progression pathways

What's on Offer

This is an opportunity to take ownership of a large-scale Network Operations capability within a highly regulated and technology-driven environment. You'll play a key leadership role in shaping operational strategy, uplifting team capability, and driving improvements across some of the most critical infrastructure services in the organisation.

You'll work closely with Engineering, Architecture, Delivery, Security, and Vendor partners to modernise operational practices while ensuring service stability, resilience, and exceptional customer outcomes.

Benefits

• Competitive remuneration package with performance-based bonus
• Lead a highly skilled and established Network Operations team
• Significant influence over operational strategy and service improvement initiatives
• Exposure to large-scale, complex enterprise networking environments

The Opportunity

A leading national technology organisation is seeking an experienced Network Operations Manager to lead a high-performing 24x7 operations function responsible for supporting complex and secure network services. This role combines people leadership, operational management, and technical oversight, making it ideal for a senior leader who can confidently operate across both strategic and hands-on environments.

Key focus areas include:

• Leading Tier 2 and Tier 3 Network Operations teams across a large-scale enterprise environment
• Driving excellence across incident, problem, change, and service management processes
• Building a proactive operations culture centred on monitoring, observability, automation, and service assurance
• Managing major incidents and acting as the senior technical escalation point for critical issues
• Developing team capability, workforce planning, and operational performance reporting
• Delivering continuous improvement initiatives that enhance network reliability, service quality, and customer experience

The Organisation & Culture

Our client is a large national enterprise operating within a highly secure and heavily regulated environment. With significant investment being made into technology transformation, operational resilience, and next-generation service capabilities, the organisation offers a stable and forward-thinking environment where leadership is empowered to make meaningful change.

The culture values accountability, collaboration, technical excellence, and continuous improvement. Leaders are supported to challenge the status quo, develop high-performing teams, and contribute to long-term operational strategy.

Skills & Experience

To be successful in this role, you will bring:

• Extensive experience leading Network Operations, Service Operations, Managed Services, or Infrastructure Operations teams
• Proven success managing Tier 2 and Tier 3 Network Engineers within 24x7 operational environments
• Strong background in major incident management, service assurance, and operational governance
• Experience driving operational transformation, automation, and process improvement initiatives
• Deep understanding of ITIL-aligned service management practices
• Enterprise networking expertise across technologies such as Cisco, Fortinet, HPE, routing, switching, network security, and monitoring platforms
• Strong stakeholder engagement skills with the ability to influence technical and business outcomes
• Ability to perform effectively within highly regulated and security-conscious environments
• Experience within government, defence, telecommunications, or other critical infrastructure environments will be highly regarded

If you're a proven operational leader with a strong background in network services and a passion for building high-performing teams, we'd love to hear from you.

Priyanka Arora on [phone]

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know we're here to support you.