Ops & Inventory Manager — Watches, Small Team

Star Jewels Pty Ltd; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Direct access to owner

Job summary

Star Jewels Pty Ltd in Sydney is seeking an operations and office manager to own order flow, inventory accuracy, supplier and customer admin, and the office operations. You will drive efficiencies and partner with the owner to shape how the business runs daily.

Ideal candidates have experience in operations or e-commerce fulfilment, strong numerical accuracy, and excellent written and spoken communication. Knowledge of ERP or Shopify is a plus while watches interest helps.

Qualifications

• Experience in operations, office management or e-commerce fulfilment.
• Familiar with ERP systems (NetSuite) and Shopify is a strong advantage.
• Strong numerical accuracy and attention to detail.
• Clear, professional communication with customers and suppliers.
• Ownership mindset to identify and fix problems.
• Interest in watches is a plus but not required.

Responsibilities

• Oversee daily order processing, dispatch and returns.
• Maintain inventory accuracy in NetSuite.
• Liaise with distributors and suppliers on POs, deliveries, warranties and credits.
• Manage customer service by phone and email.
• Report weekly on orders, stock, returns and service metrics.
• Identify and implement process improvements.

Skills

Operations experience

Office management

E-commerce fulfilment

Numerical accuracy

Communication

Tools

NetSuite

Shopify

Job description

Star Jewels Pty Ltd in Sydney is seeking an operations and office manager to own order flow, inventory accuracy, supplier and customer admin, and the office operations. You will drive efficiencies and partner with the owner to shape how the business runs daily.

Ideal candidates have experience in operations or e-commerce fulfilment, strong numerical accuracy, and excellent written and spoken communication. Knowledge of ERP or Shopify is a plus while watches interest helps.