Boutique Operations & Client Experience Specialist

Richemont; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Van Cleef & Arpels Oceania in Sydney is seeking a detail‑oriented Boutique Operations professional to ensure smooth back‑office running and an exceptional client experience. Reporting to the Boutique Operations Manager, you will manage cash, reports, stock, consumables, and digital tools, while upholding Maison policies.

Join a high‑jewelry maison committed to excellence, training, and a collaborative team culture in a transforming boutique.

Qualifications

• Must be detail oriented, organized and reliable.
• Proactive approach to ensuring operational excellence.
• Interest in Jewelry & Watchmaking is a plus.

Responsibilities

• Manage cash and billing procedures, including POS, float, and bank deposits.
• Prepare and maintain activity reports (reservation, consignment, stock, sales reconciliation, traffic).
• Order and manage consumables for the boutique (drinks, chocolates, flowers).
• Contribute to efficient document management (invoices, archives, mails).
• Handle relationships with external third-parties (energy & utilities providers, intermediaries).
• Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
• Ensure strict compliance with Maison's policies and procedures.
• Support client experience by welcoming clients and managing waiting time, offering refreshments, catalogs or boutique tours when relevant.
• Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
• Act as a key point of contact for the platform/workshop.
• Perform specific customer service activities (e.g., shining, engraving).
• Actively contribute to a positive team spirit and participate in day-to-day boutique life.
• Provide support for event organization and Maison identity initiatives.
• Raise awareness on back-office activities among the sales team and assist in training backups.
• Continuously develop personal knowledge and skills, including Maison products and policies.

Skills

Detail oriented

Organized

Reliable

Proactive

Strong communication

Collaboration

Job description

Van Cleef & Arpels Oceania in Sydney is seeking a detail‑oriented Boutique Operations professional to ensure smooth back‑office running and an exceptional client experience. Reporting to the Boutique Operations Manager, you will manage cash, reports, stock, consumables, and digital tools, while upholding Maison policies.

Join a high‑jewelry maison committed to excellence, training, and a collaborative team culture in a transforming boutique.