Customer Order & ecommerce Coordinator – Fine Jewellery

Burrows Jewellers; Mildura; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus up to $10,000

Full jewellery training and onboarding

Job summary

Burrows Jewellers is seeking a Customer Order & ecommerce Coordinator for our Mildura store. This role oversees custom-made jewellery orders from enquiry to delivery and keeps the website and online listings up to date. No jewellery industry experience required; training provided.

You’ll work with the Senior Sales Professional and owner, supported by the systems team. The role is on-site, full-time with a two-Saturday-a-month roster and a generous training package.

Qualifications

• Background in administration, customer service, order coordination or ecommerce is ideal.
• Strong organisational skills and attention to detail.
• Comfort with technology and learning new systems.
• Excellent written and verbal communication.

Responsibilities

• Coordinate custom-made orders from enquiry to completion.
• Keep customers informed at every stage.
• Liaise with designers, jewellers, suppliers and production partners.
• Maintain order records, timelines and documentation.
• Chase outstanding actions before they become problems.
• Manage website products and online listings (Shopify).
• Support pricing descriptions and product imagery on listings.

Skills

Organised

Tech-savvy

Clear communicator

Multitasking

Customer empathy

Tools

Shopify

Job description

Customer Order & ecommerce Coordinator – Fine Jewellery

This is a newly created role for an organised, tech-comfortable person who likes seeing a job through from start to finish. You'll look after our custom-made jewellery orders from first enquiry to the day the customer collects their piece, and you'll keep our website and online listings accurate and up to date.

You don't need jewellery industry experience. We'll teach you diamonds, gemstones and how jewellery is made. What we can't teach is being organised, following things up without being asked, and being comfortable with technology. If your background is administration, customer service, order or project coordination, ecommerce or retail, we'd like to hear from you.

You'll work closely with our Senior Sales Professional and the business owner, supported by our systems team and external specialists. As you settle into the role, you'll take on more ownership of the systems and processes behind this part of the business.

This is an on-site role based in our Mildura store.

A note on the application questions:

some of the questions below ask about jewellery and retail management experience. These are not requirements. Answer them honestly. "None" is a perfectly good answer, and it won't count against you. The rotating roster question refers only to the two Saturday mornings a month described below.

Key responsibilities

Coordinate custom-made orders from enquiry to completion: consultations, quotes, design approvals, deposits, sourcing, production and delivery

Keep customers informed at every stage

Liaise with designers, jewellers, suppliers and production partners

Keep order records, timelines and documentation accurate

Chase outstanding actions before they become problems

Manage website products: descriptions, specifications, pricing and images (Shopify)

Maintain listings across our website and selected online marketplaces

About you

Highly organised, with strong attention to detail

Comfortable with technology and curious about how systems work

A clear, professional communicator, written and verbal

Able to juggle multiple orders and deadlines

Comfortable helping customers with significant, emotional purchases

Happy to take ownership and to ask when unsure

What we offer

$70,000 - $80,000 plus performance bonus of up to $10,000

Full-time, Monday to Friday, plus two Saturday mornings a month (9:30 am - 2 pm). Saturday hours are paid as overtime or taken as time off during the week, your choice.

Full training in diamonds, gemstones and jewellery design

A newly created role you can shape, in a stable family business.

About us

Burrows Jewellers is a family-owned, fine jewellery business in Mildura, established in 1975. Custom and bespoke jewellery is an important and growing part of our business. We also use digital tools to help customers throughout Australia explore, personalise and enquire about engagement rings and custom jewellery.