Ophthalmology Office Manager & Team Lead

CQ Eye; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

CQ Eye in Rockhampton region is seeking an experienced Office Manager to lead the administration team across a specialist ophthalmology practice. You will manage reception, staff, and patient administration while remaining actively involved in daily duties to ensure smooth operations.

You will coordinate with the Business Manager and clinicians, drive process improvements, and uphold high service standards for patients in a busy clinical environment.

Qualifications

• Strong administration and organisational skills with supervisory/team‑leading experience.
• Excellent verbal, written and interpersonal communication skills.
• The ability to manage competing priorities and maintain attention to detail in a busy environment.
• Confidence in guiding, training and supporting staff and maintaining workplace standards.
• A proactive approach to identifying issues and ensuring they are followed through to resolution.
• Strong computer skills and the ability to learn practice systems and processes.
• A professional and patient focused approach, with discretion and sound judgement.
• A genuine willingness to be hands‑on and assist wherever needed to keep the practice running smoothly.
• Experience within a medical environment would be highly regarded, but not essential.

Responsibilities

• Oversee the smooth day-to-day operation of reception and administration, including staff management and appointment book management.
• Lead and train the reception/administration team and coordinate with the Business Manager and doctors.
• Provide patient enquiries support and manage concerns to ensure high-quality service.
• Remain an active member of the reception team, stepping in for tasks as required (phone, bookings, general administration).
• Assist with workplace health and safety, IT liaison, practice advertising and coordination with hospitals/anaesthetists.
• Support implementation of practice and administrative changes across the team.

Skills

Team leadership

Office management

Medical reception

Patient administration

Staff training

Communication

IT liaison

Attention to detail

Problem solving

Discretion and judgement

Job description

CQ Eye in Rockhampton region is seeking an experienced Office Manager to lead the administration team across a specialist ophthalmology practice. You will manage reception, staff, and patient administration while remaining actively involved in daily duties to ensure smooth operations.

You will coordinate with the Business Manager and clinicians, drive process improvements, and uphold high service standards for patients in a busy clinical environment.