Healthcare Operations Leader — Data Insights & AI-Driven

Medilaw; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career growth opportunities

Innovation and AI-driven solutions

Supportive culture

Job summary

MedHealth is seeking a proactive operations leader to steer day-to-day service delivery across customer service, admin and reception teams. You will use data, workforce planning, and reporting to identify opportunities, improve processes, and drive measurable outcomes for a growing organisation.

The role emphasizes data-driven decision making, AI and automation adoption, and continuous improvement to enhance customer and clinician experiences.

Qualifications

• 5+ years' experience in IME, healthcare operations or service delivery leadership.
• Proven experience leading operational teams and driving performance outcomes.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience using operational reporting and metrics to improve business performance.
• Demonstrated success implementing process improvement initiatives.
• Experience leading change management and technology adoption programs.
• Strong stakeholder management and relationship-building skills.
• Exceptional coaching, mentoring and people leadership capability.
• Ability to identify risks, solve problems and deliver sustainable solutions.

Responsibilities

• Lead, coach and develop Customer Service, Administration and Reception teams.
• Monitor and improve team performance, productivity and service delivery outcomes.
• Manage workforce planning, resource allocation and operational capacity.
• Leverage Power BI and operational reporting to support data-driven decision making.
• Drive continuous improvement initiatives and operational efficiencies.
• Manage customer escalations, complaints and service recovery activities.
• Support the implementation of AI, automation and digital transformation initiatives.
• Enhance operational processes, workflows and knowledge management systems.
• Partner with internal stakeholders to improve customer, client and doctor experiences.
• Foster a high-performance, customer-focused team culture.

Skills

Operational leadership

Data-driven decision making

Analytical skills

Change management

Stakeholder management

Team coaching

Problem solving

Healthcare operations

Tools

Power BI

AI tools

Job description

MedHealth is seeking a proactive operations leader to steer day-to-day service delivery across customer service, admin and reception teams. You will use data, workforce planning, and reporting to identify opportunities, improve processes, and drive measurable outcomes for a growing organisation.

The role emphasizes data-driven decision making, AI and automation adoption, and continuous improvement to enhance customer and clinician experiences.