Operations Systems & Automation Specialist

Connect Sydney; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Service Stream is seeking a role focused on administering and optimising ODM operational systems, with responsibilities spanning reporting, automation and governance. You will work with PMO and leadership to deliver scalable, compliant processes and ensure accurate system documentation.

The role emphasizes data-driven improvements, system configuration, user access controls and ongoing training materials to support efficient program delivery across ODM and CMDU initiatives.

Qualifications

• Experience in systems administration, reporting and analytics, business systems support, operational administration or process improvement roles.
• Experience developing, maintaining and supporting reports, dashboards, data visualisations and performance reporting solutions.
• Experience administering and supporting business applications, workflow systems and digital platforms.
• Experience designing or maintaining automations, digital workflows and low-code solutions (Power Platform, Sitetracker, Salesforce).
• Experience gathering requirements and translating business needs into practical system solutions.

Responsibilities

• Administer, maintain, configure and optimise operational systems and platforms.
• Develop, maintain and enhance reporting, dashboards and analytics.
• Design and maintain automation solutions, digital workflows and forms.
• Manage user access, security roles and onboarding/offboarding across systems.
• Document processes, work instructions and training materials to support adoption.

Skills

Systems administration

Reporting & analytics

Business systems support

Process improvement

Power Apps / Power Automate

Power BI

Stakeholder collaboration

Tools

Power Automate

Salesforce

Sitetracker

Salesforce Flows

Maximo

Appian

Job description

Service Stream is seeking a role focused on administering and optimising ODM operational systems, with responsibilities spanning reporting, automation and governance. You will work with PMO and leadership to deliver scalable, compliant processes and ensure accurate system documentation.

The role emphasizes data-driven improvements, system configuration, user access controls and ongoing training materials to support efficient program delivery across ODM and CMDU initiatives.