Head of AI-Driven Operational Transformation

Service Stream; Sydney; Sur place; AUD 180 000 - 280 000; Plein temps

Résumé du poste

Service Stream is seeking a Head of Operational Transformation to drive strategic improvements across its Operations Maintenance portfolio. The role focuses on leading high-impact initiatives, building business cases, and delivering measurable outcomes through AI-enabled solutions and data-driven decision making.

You will collaborate with senior leaders, clients, and operations teams to prioritise, justify, and implement initiatives that enhance productivity, quality, and profitability while

Qualifications

• Senior leadership experience in telecommunications, utilities, infrastructure, or field services.
• Proven success delivering large-scale transformation and performance initiatives.
• Strong commercial acumen with financial modelling and business-case development.
• Experience leading cross-functional programs with multiple stakeholders.
• Advanced analytical skills translating data into insights.
• Executive presence engaging frontline teams and C-suite stakeholders.

Responsabilités

• Develop and manage a portfolio of strategic improvement initiatives across a large-scale field services environment.
• Build robust business cases with financial modelling and quantified benefits.
• Drive productivity, cost optimisation, quality, and customer experience improvements.
• Lead cross-functional transformation programs from concept through benefit realisation.
• Leverage AI, automation, analytics, and digital tech to boost performance.
• Create executive dashboards and real-time reporting for meaningful insights.
• Partner with senior leaders and clients to align priorities and secure buy-in.
• Foster a culture of continuous improvement and execution excellence.

Connaissances

Senior leadership

Commercial acumen

Financial modelling

Cross-functional leadership

Analytical skills

Executive stakeholder engagement

Formation

Business/Commerce/Engineering/Finance degree

Outils

Power BI

Tableau

Snowflake

Databricks

Automation platforms

AI tools

Description du poste

Service Stream is seeking a Head of Operational Transformation to drive strategic improvements across its Operations Maintenance portfolio. The role focuses on leading high-impact initiatives, building business cases, and delivering measurable outcomes through AI-enabled solutions and data-driven decision making.

You will collaborate with senior leaders, clients, and operations teams to prioritise, justify, and implement initiatives that enhance productivity, quality, and profitability while