Operations & JIRA Helpdesk Coordinator - Insurance

Body Corporate Brokers (BCB); Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

BCB Group is seeking a Business Operations Support Officer to join our Sydney team. You’ll provide frontline support through the JIRA Helpdesk, resolve day-to-day operational issues, and help streamline processes to improve efficiency within our insurance services practice.

You will work in a hybrid Sydney environment, collaborating with diverse teams and contributing to regulatory reporting, training, and documentation while developing broad internal systems expertise.

Qualifications

• 1–3 years' experience in administration, operations or business support in insurance or financial services.
• Tier 1 RG 146 (or willingness to obtain within agreed timeframe).
• Experience and comfort using a wide range of technology tools.

Responsibilities

• Provide frontline support via management of the JIRA Helpdesk and support day-to-day operational issues and queries.
• Investigate processing issues and assist staff with corrections.
• Troubleshoot system defects and bugs.
• Assist with debtors and refunds administration.
• Participate in continuous improvement initiatives to enhance operational effectiveness and service delivery.
• Support regulatory reporting and ensure business processes align with regulatory requirements.
• Assist with training and process documentation.

Skills

Problem solving

Data entry

Analysis

Reporting

Attention to detail

Planning

Organisation

Time management

Teamwork

Customer focus

Initiative

Prioritisation

Flexibility

Education

RG 146

Tools

Technology tools

Job description

BCB Group is seeking a Business Operations Support Officer to join our Sydney team. You’ll provide frontline support through the JIRA Helpdesk, resolve day-to-day operational issues, and help streamline processes to improve efficiency within our insurance services practice.

You will work in a hybrid Sydney environment, collaborating with diverse teams and contributing to regulatory reporting, training, and documentation while developing broad internal systems expertise.