Operations Support Partner

Wonders of Wildhood; Logan City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Laptop

Mobile phone

Job summary

Wonders Of Wildhood is seeking an Operations Support Partner to work closely with the Approved Provider, streamlining communication, coordinating work and managing operations as the organisation grows.

The role requires practical leadership to bring structure to complexity, connect dots across centres and turn ideas into action, with flexibility for temporary centre leadership support when needed.

Qualifications

• Experience as an Early Learning Centre Director or similar operational leadership role.
• Sound understanding of regulatory, compliance, safety and quality requirements.
• Strong operational and commercial awareness including occupancy, staffing and financial performance.
• Experience improving systems, processes, policies or ways of working.
• Excellent written and verbal communication across multiple stakeholders.

Responsibilities

• Streamline communication between the Approved Provider, Centre Directors and support functions.
• Identify recurring issues and opportunities for cross-centre improvement.
• Review workflows to reduce duplication and admin burdens.
• Track actions and follow up on decisions for timely completion.
• Implement practical systems, policies and procedures to support growth.
• Assist with staffing, occupancy, compliance, and financial performance matters.
• Coordinate information across external advisers and service providers.
• Help Directors and teams navigate complex operational issues.
• Assist with onboarding of new Directors and opening of new centres.

Skills

Operational leadership

Stakeholder coordination

Change management

Strong written and verbal comms

Regulatory & safety awareness

Education

Early childhood qualifications

Tools

Kidsoft

Tribal Habits

Job description

Wonders of Wildhood is creating a new Operations Support Partner role to work closely with the Approved Provider, helping streamline communication, coordinate work and manage operations as the organisation grows. This is a practical, hands-on role for someone who can bring structure to complexity, connect the dots across centres and turn ideas into action. You'll help identify recurring issues, reduce unnecessary administration and develop systems and processes that make life easier for the people running the services. You'll also provide practical support within centres when needed, particularly during periods of change, new centre openings or when additional operational experience is required.

We don't want every centre in our group to be the same - Each WOW centre has its own culture, team and local community. You will need to understand those differences and know when consistency is helpful – and when it isn't. This is not about imposing a central way of doing everything.

It's a role designed to make our Directors' lives easier. Our Directors are empowered to run their own centres. They know their teams, families and local communities. We want to keep that autonomy and individuality.

This is a new role (Fixed 12 months contract). During the first year we will review and refine what the organisation needs.For the right person, there may be an opportunity to move into a permanent position.

Key responsibilities

Streamline communication by helping information, decisions and priorities flow clearly between the Approved Provider, Centre Directors and support functions

Identify recurring issues, common challenges and opportunities for improvement across centres

Review how work gets done, identify duplication and unnecessary administration, and develop practical ways to make things easier

Keep track of actions, follow up on decisions and help ensure important work gets completed

Help implement practical systems, policies and procedures that support growth without creating unnecessary bureaucracy

Assist with matters relating to staffing, occupancy, compliance, systems and financial performance

Coordinate information, communication and follow-through across external advisers and service providers

Assist Directors and teams work through complex operational issues, implement changes or manage competing priorities

Assist with onboarding of new Directors, organisational initiatives and preparation and opening of new centres

Provide temporary operational cover, including stepping into a Centre Director/Nominated Supervisor role when appropriately qualified and authorised

About you

Previous experience as an Early Learning Centre Director or in a comparable operational leadership role

Relevant early childhood qualifications and sound understanding of regulatory, compliance, safety and quality requirements

Strong operational and commercial awareness, including understanding of occupancy, staffing and financial performance

Experience improving systems, processes, policies or ways of working

Strong written and verbal communication skills, including ability to coordinate information across multiple stakeholders

Confidence using technology and operational systems, including childcare platforms such as Kidsoft and Learning Management systems such as Tribal Habits

Ability to manage sensitive information, competing demands and changing priorities

Practical, collaborative approach to working with Centre Directors, teams and external consultants

Willingness and appropriate qualifications and authorisations to provide temporary centre leadership support when required

Experience supporting organisational growth, opening new centres, coordinating multi-site operations or working directly with an Approved Provider highly regarded

About us

Wonders Of Wildhood is a values-led organisation that genuinely cares about its people. We want to create an environment where children can thrive, educators feel supported and centres can focus on what matters most.

Make a meaningful impact across multiple early learning services

Join a values-led organisation that genuinely cares about its people

Work alongside experienced early childhood, operations and people & culture professionals

Beenleigh-based role with occasional travel to services when required

Opportunity to participate in short term incentive scheme

Ongoing professional development and career growth opportunities

Laptop and mobile phone