Operations Support – Logistics/ Dispatch

Grand River Personnel Limited; Bright; On-site; AUD 35,000 - 39,000; Full time

Job summary

Grand River Personnel is seeking an Operations Support Coordinator just outside Kitchener to assist production and logistics. You will coordinate inbound and outbound shipments, track deliveries, weigh loads with drivers, and maintain ERP/TMS records to keep operations running smoothly.

The role includes freight coordination, dispatch support, and front-office duties. The position runs 3–4 months with potential to become permanent, offering exposure to cross-functional teams and customer service

Qualifications

• Previous experience in freight coordination, dispatch, logistics, shipping/receiving, or administrative support
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and customer service abilities
• Comfortable working in a busy, fast-paced environment
• Experience with ERP or Transportation Management Systems considered an asset
• Strong attention to detail and problem-solving skills
• Ability to work collaboratively with warehouse, yard, and office teams
• Reliable transportation required due to location

Responsibilities

• Coordinate inbound and outbound shipments with carriers, suppliers, and customers
• Track deliveries and communicate shipment updates to internal teams and customers
• Assist with freight quotes, rate requests, and transportation coordination
• Support dispatch operations by operating the truck scale and communicating load instructions to yard staff using CB radio
• Serve as the first point of contact for truck drivers, customers, and visitors
• Maintain shipping, receiving, customs, and transportation documentation
• Update ERP/TMS systems with order and shipment status information
• Assist with order entry and general administrative support duties
• Answer incoming calls and direct inquiries appropriately
• Provide operational support across multiple departments as required

Skills

Freight coordination

Dispatch

Logistics

Shipping/receiving

Administrative support

ERP

TMS

Communication

Customer service

Attention to detail

Tools

ERP

TMS

Job description

On behalf of our client a half hour outside of Kitchener, Grand River Personnel is seeking an Operations Support person with experience in transportation logistics and dispatch for a full-time contract opportunity with potential for permanent.

As the Operations Support Coordinator, you will support both production and logistics, by helping to coordinate inbound/ outbound shipments, track deliveries, organize shipment documents and assist dispatch by working with drivers to weigh deliveries and direct them to load/unload areas.

This position is expected to run approximately 3–4 months with the possibility to become permanent and will provide support across freight coordination, dispatch, customer service, and front office operations.

Hourly wage range between $25.00 – $28.00/hour, depending on experience!

Qualifications:

• Previous experience in freight coordination, dispatch, logistics, shipping/receiving, or administrative support
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and customer service abilities
• Comfortable working in a busy, fast-paced environment
• Experience with ERP or Transportation Management Systems considered an asset
• Strong attention to detail and problem-solving skills
• Ability to work collaboratively with warehouse, yard, and office teams
• Reliable transportation required due to location

Responsibilities:

• Coordinate inbound and outbound shipments with carriers, suppliers, and customers
• Track deliveries and communicate shipment updates to internal teams and customers
• Assist with freight quotes, rate requests, and transportation coordination
• Support dispatch operations by operating the truck scale and communicating load instructions to yard staff using CB radio
• Serve as the first point of contact for truck drivers, customers, and visitors
• Maintain shipping, receiving, customs, and transportation documentation
• Update ERP/TMS systems with order and shipment status information
• Assist with order entry and general administrative support duties
• Answer incoming calls and direct inquiries appropriately
• Provide operational support across multiple departments as required

This position has the potential to become permanent for the right candidate.

Grand River Personnel is committed to promoting accessibility for Ontarians with disabilities and complying with the Accessibility for Ontarians with Disabilities Act, and makes accommodations available for applicants with disabilities in its recruitment processes. When an applicant for employment is chosen to participate in an assessment and/or the selection process, reasonable accommodations are available upon request in relation to the materials or processes to be used.