Operations Supervisor: Safety, Coaching & Efficiency

Australia Post; Australia; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Exclusive team member discounts and >f

Flexible working policies

Leave types

Health and wellbeing resources

Job summary

Australia Post is seeking a Supervisor to lead a frontline operations team, delivering safe and reliable outcomes while driving continuous improvement. You will oversee rostering, performance against productivity and cost targets, and foster a positive, safety-focused team culture.

You’ll coach and develop staff, manage performance, and ensure compliance with safety standards and Chain of Responsibility. This role requires strong collaboration across the business and a commitment to customer

Qualifications

• Experience leading frontline operational teams.
• Strong understanding of safety, compliance and Chain of Responsibility requirements.
• Experience managing performance, resolving conflict in a unionised environment.
• Demonstrated ability to use operational data to support decision-making.
• Experience rostering, cost management, productivity targets and continuous improvement.

Responsibilities

• Lead daily operations, including rostering, workload allocation and performance against targets.
• Ensure compliance with safety standards and Chain of Responsibility requirements.
• Coach and develop your team while setting expectations and managing performance.
• Monitor performance and service levels to support positive customer outcomes.
• Identify opportunities to improve processes, productivity, safety and efficiency.

Skills

Team leadership

People management

Operations management

Safety compliance

Data analytics

Tools

Excel

Job description

Australia Post is seeking a Supervisor to lead a frontline operations team, delivering safe and reliable outcomes while driving continuous improvement. You will oversee rostering, performance against productivity and cost targets, and foster a positive, safety-focused team culture.

You’ll coach and develop staff, manage performance, and ensure compliance with safety standards and Chain of Responsibility. This role requires strong collaboration across the business and a commitment to customer