Delivery Manager

Australia Post; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Post Perks discounts

Work 180 endorsed employer

Training and development

Job summary

Australia Post is seeking a Delivery Manager to lead a busy delivery centre, unifying people, contractors and partners to deliver safe, reliable, and cost-effective outcomes for communities. You'll drive operational performance across safety, service and cost, develop high-performing multi-shift teams and use data-driven insights to lift productivity, quality and customer outcomes.

Strong leadership, change management and Lean principles will shape daily practice and the future of our delivery

Qualifications

• Proven experience leading large frontline teams in unionised environments.
• Strong capability in Lean, Continuous Improvement and change management.
• Tertiary qualifications in Business or Operations Management preferred.

Responsibilities

• Lead delivery, processing and support operations to achieve safety, service and performance outcomes.
• Inspire and develop high-performing teams across a complex multi-shift environment.
• Monitor performance and use data-driven insights to improve productivity and customer outcomes.
• Manage budgets, labour planning and resource allocation.

Job description

Lead and inspire teams in a fast-paced Delivery Centre, building a strong safety and customer-first culture while delivering reliable, high-quality service every day.

At Australia Post, you'll be part of a team where you can belong, get along, and support each other. It's work that keeps Australia moving, backed by strong values, has real purpose, and offers the flexibility to fit around your life.

Locations available: Grovedale, Sunshine, Preston and Moorabbin

About the opportunity

As our Delivery Manager, you'll lead the day-to-day operations of a busy delivery facility, bringing together people, contractors and operational partners to deliver safe, reliable and cost-effective outcomes for our customers and communities.

Accountable for operational performance across safety, service, cost, people and compliance, you'll lead a large and diverse workforce while fostering an inclusive, accountable and customer-focused culture. Working closely with leaders across the business, you'll optimise performance, deliver exceptional customer outcomes and support Australia Post's Post30 strategy. Through strong leadership, operational excellence and continuous improvement, you'll drive performance, lead change and help shape the future of Australia Post.

What you'll deliver with us

• Lead delivery, processing and support operations to achieve safety, service, people and performance outcomes.
• Inspire and develop high-performing teams across a complex multi-shift operational environment.
• Monitor operational performance, identify trends and use data-driven insights to improve productivity and customer outcomes.
• Manage budgets, labour planning, contractor performance and resource allocation to maximise operational effectiveness.
• Drive continuous improvement initiatives through Lean principles, operational excellence and disciplined performance management.
• Strengthen safety culture, compliance and accountability across the facility.
• Build productive relationships with employees, unions, contractors, community stakeholders and business partners.
• Lead operational change, transformation and business improvement initiatives through effective communication, consultation and engagement.
• Support Australia Post's strategic priorities by delivering sustainable operational performance and customer-focused outcomes.

About you

You're an experienced operational leader who thrives in complex, fast-paced environments and enjoys leading large teams through change. You bring a people-first leadership style, balancing accountability with genuine care for your team while creating an inclusive, safe and high-performing workplace.

Commercially minded and customer-focused, you use data and insights to make informed decisions, navigate operational challenges and deliver strong business outcomes. You have a proven ability to build trusted partnerships, influence a diverse range of stakeholders and drive continuous improvement initiatives that deliver sustainable results.

You'll also bring

• Proven experience leading complex, multi-site or multi-shift operations.
• Demonstrated success leading large frontline workforces in industrial and unionised environments.
• Strong experience managing industrial relations matters and building effective workplace relationships.
• Proven ability to lead operational change, transformation and continuous improvement initiatives.
• Strong capability in Lean, Operational Excellence, Continuous Improvement and Change Management.
• A practical track record applying Lean methodologies to eliminate waste, improve workflow and deliver sustainable performance improvements.
• Experience managing operational budgets, interpreting performance metrics and using data to drive business outcomes.
• Demonstrated success delivering large-scale operational transformation and sustained performance improvement.
• Tertiary qualifications in Business, Operations Management or a related discipline will be highly regarded, along with qualifications in Lean, Continuous Improvement or Change Management.

What else is in it for you?

• The perfect balance of a diverse, supportive team to connect with and your own time and space.
• Your safety and wellbeing is prioritised above everything else, so you go home the same way you came to work.
• Opportunities for training, growth and development with pathways in transport or other areas of the business.
• Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources.
• Work 180 endorsed employer - Through sponsorship, development opportunities and employee networks, we help women build meaningful and rewarding careers.

All walks, one route

It takes a lot of us to deliver for every Australian, and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different identities and orientations, and different abilities, but we all believe in the same purpose.

We welcome people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us.

If you've got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.

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