Delivery Operations Leader – Safety & Customer Service

Australia Post; Geelong; Sur place; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Discounts via Post Perks

Work 180 endorsed employer

Résumé du poste

Australia Post is seeking a Delivery Manager to lead day-to-day operations of a busy delivery facility in Victoria, guiding a large frontline workforce and partners to deliver safe, reliable and cost-effective outcomes for customers and communities.

You will drive safety, service, and performance, harness data-driven insights, and grow teams through Lean principles and continuous improvement, while aligning with Post30 strategy and stakeholder expectations.

Qualifications

• Experience leading complex, multi-site or multi-shift operations.
• Experience managing industrial relations matters and building workplace relationships.
• Lean, Operational Excellence, Continuous Improvement and Change Management experience.

Responsabilités

• Lead delivery, processing and support operations to achieve safety, service, people and performance outcomes.
• Inspire and develop high-performing teams across a complex multi-shift operational environment.
• Monitor operational performance, identify trends and use data-driven insights to improve productivity and customer outcomes.
• Manage budgets, labour planning, contractor performance and resource allocation to maximise operational effectiveness.
• Drive continuous improvement initiatives through Lean principles, operational excellence and disciplined performance management.
• Strengthen safety culture, compliance and accountability across the facility.
• Build productive relationships with employees, unions, contractors, community stakeholders and business partners.
• Lead operational change, transformation and business improvement initiatives through effective communication, consultation and engagement.
• Support Australia Post's strategic priorities by delivering sustainable operational performance and customer-focused outcomes.

Connaissances

Leadership

Lean Principles

Change Management

Data-driven

Budgeting

Industrial Relations

Stakeholder Management

Multi-site Ops

Formation

Bachelor's degree in Business or related field

Description du poste

Australia Post is seeking a Delivery Manager to lead day-to-day operations of a busy delivery facility in Victoria, guiding a large frontline workforce and partners to deliver safe, reliable and cost-effective outcomes for customers and communities.

You will drive safety, service, and performance, harness data-driven insights, and grow teams through Lean principles and continuous improvement, while aligning with Post30 strategy and stakeholder expectations.