Supervisor

Australia Post; Australia; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Exclusive team member discounts and >f

Flexible working policies

Leave types

Health and wellbeing resources

Job summary

Australia Post is seeking a Supervisor to lead a frontline operations team, delivering safe and reliable outcomes while driving continuous improvement. You will oversee rostering, performance against productivity and cost targets, and foster a positive, safety-focused team culture.

You’ll coach and develop staff, manage performance, and ensure compliance with safety standards and Chain of Responsibility. This role requires strong collaboration across the business and a commitment to customer

Qualifications

• Experience leading frontline operational teams.
• Strong understanding of safety, compliance and Chain of Responsibility requirements.
• Experience managing performance, resolving conflict in a unionised environment.
• Demonstrated ability to use operational data to support decision-making.
• Experience rostering, cost management, productivity targets and continuous improvement.

Responsibilities

• Lead daily operations, including rostering, workload allocation and performance against targets.
• Ensure compliance with safety standards and Chain of Responsibility requirements.
• Coach and develop your team while setting expectations and managing performance.
• Monitor performance and service levels to support positive customer outcomes.
• Identify opportunities to improve processes, productivity, safety and efficiency.

Skills

Team leadership

People management

Operations management

Safety compliance

Data analytics

Tools

Excel

Job description

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

As a Supervisor, you’ll lead and motivate an operational team to deliver safe, efficient and reliable outcomes. You’ll coordinate day-to-day activities, manage performance against operational targets and create a positive team culture focused on safety, service and continuous improvement.

You’ll also

• Lead daily operations, including rostering, workload allocation and performance against productivity and cost targets.
• Ensure compliance with safety standards, Chain of Responsibility requirements and operational procedures.
• Coach, develop and support your team while setting clear expectations and managing performance.
• Monitor operational performance and service levels to support positive customer outcomes.
• Identify opportunities to improve processes, productivity, safety and operational efficiency.
  

About you

You’re an experienced operational leader who knows how to motivate teams and deliver results in a fast-paced environment. You’re confident managing competing priorities, navigating challenging people situations and building strong relationships across the business.

You’ll also

• Bring demonstrated experience leading, coaching and developing frontline operational teams.
• Have a strong understanding of operational safety, compliance and Chain of Responsibility requirements.
• Be experienced in managing performance, resolving conflict and working within a unionised environment.
• Demonstrate strong analytical and problem-solving skills, using operational data to support decision-making.
• Bring experience in rostering, cost management, productivity targets and continuous improvement.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
  

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people of all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.