Operations Supervisor (Process Assistant), Outbound - Night Shift

Amazon Inc.; City of Melbourne; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

Amazon Commercial Services Pty Ltd in Melbourne's Dandenong South is seeking an experienced Process Assistant to support the Area Manager on the Night Shift for outbound operations.

This role covers pick, pack and ship duties, safety, training, and daily production goals, with opportunities to contribute to Lean initiatives and ensure accurate labour planning and policy compliance.

Qualifications

• Experience leading teams and coordinating workflow.
• Excellent written and verbal communication to coach and assist team members.
• Proficient with computers and MS Office (Outlook, Word, Excel).

Responsibilities

• Support and work in other departments as required.
• Help manage department duties, allocate labor, lead meetings, assign duties.
• Provide coverage for Area Managers.
• Track attendance and labour hours; report metrics.
• Train associates and ensure SOP compliance.
• Monitor performance and provide feedback to improve output.
• Participate in Operational Excellence initiatives.
• Ensure daily production goals are understood and met.
• Maintain a clean, safe work area and address hazards.
• Coach staff to work safely and escalate injuries to the Area Manager.

Skills

Leadership

Communication

Coaching

Microsoft Office

Tools

Microsoft Office

Job description

Operations Supervisor (Process Assistant), Outbound - Night Shift

Job ID: 10566392 | Amazon Commercial Services Pty Ltd

We’re seeking for an experienced Process Assistant (PA) to join the team at our Fulfillment Center in Dandenong South - Wednesday to Saturday Night Shift.

The PA will support the Area Manager and will hold responsibilities specific to pick, pack or ship.

Key job responsibilities

• Support and work in other departments as required


• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties


• Providing coverage for Area Managers


• Providing policy follow-up, attendance tracking (duties do not extend to discipline)


• Tracking and reporting of ATS/labor hours


• Assisting the floor as an associate resource, training associates and verifying SOP compliance


• Ensuring successful area performance, through tracking, reporting and feedback of associate performance


• Participating in Operational Excellence initiatives in some capacity


• Fully understanding workflow and daily production goals


• Assisting in keeping work area clean and organised


• Identifying and addressing safety hazards within the work area


• Coaching associates to work safely at all times


• Referring all job injuries immediately to area manager

Basic Qualifications

• Previous experience leading teams


• Experience working within a similar field (manufacturing/distribution/warehousing/large retail)


• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members


• Availability to work 38 hours+/week, and overtime as required


• Experience working with computers and Microsoft Office (Outlook, Word, Excel)

Preferred Qualifications

• Leadership experience directly managing others


• Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation


• Experience with performance metrics and lean process improvement

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.