Operations Supervisor (Process Assistant), Outbound - Night Shift

Amazon; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Amazon Australia in Dandenong South is seeking an experienced Operations Supervisor (Process Assistant) for the outbound night shift, to support the Area Manager and oversee pick, pack or ship duties.

You will lead a team, allocate labor, run meetings, train associates, and ensure SOPs and safety standards are followed, with coverage across departments and focus on performance metrics.

This role requires 38+ hours per week with overtime, and a strong emphasis on Lean processes and safety.

Qualifications

• Experience leading teams in manufacturing, distribution, warehousing, or large retail.
• Excellent written and verbal communication to coach and train staff.
• Availability to work 38+ hours per week, with overtime as required.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Support and cover other departments as required.
• Oversee daily department duties, allocate labor, lead meetings.
• Provide coverage for Area Managers.
• Track ATS/labor hours and report results.
• Coach and train associates, ensure SOP compliance.
• Drive safety and lean process improvement initiatives.
• Maintain clean, organized work areas.
• Understand daily production goals and performance metrics.

Skills

Team leadership

Communication

Problem solving

Safety awareness

Microsoft Office

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

Operations Supervisor (Process Assistant), Outbound - Night Shift

We’re seeking for an experienced Process Assistant (PA) to join the team at our Fulfillment Center in Dandenong South - Wednesday to Saturday Night Shift.

The PA will support the Area Manager and will hold responsibilities specific to pick, pack or ship.

Key job responsibilities

• Support and work in other departments as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties
• Providing coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of ATS/labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Fully understanding workflow and daily production goals
• Assisting in keeping work area clean and organised
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Referring all job injuries immediately to area manager

Qualifications

• Previous experience leading teams
• Experience working within a similar field (manufacturing/distribution/warehousing/large retail)
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
• Availability to work 38 hours+/week, and overtime as required
• Experience working with computers and Microsoft Office (Outlook, Word, Excel)

Preferred Qualifications

• Leadership experience directly managing others
• Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation
• Experience with performance metrics and lean process improvement

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.