Operations & Reception Manager

Jubilee Sports Physiotherapy; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Jubilee Sports Physiotherapy seeks an experienced Operations & Reception Manager to run day-to-day clinic operations across our Caringbah and surrounding sites. You will lead reception, administration and systems, owning workflows and service quality.

You will manage rostering, onboarding and performance, while partnering with practice principals and clinicians to deliver exceptional patient experiences. This role offers growth in hours and responsibilities for the right person.

Qualifications

• Experience in practice management, healthcare administration, medical reception or similar operational role.
• Demonstrated experience leading, supervising or coordinating a small team.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong computer literacy and confidence using Microsoft Office applications.
• Ability to work autonomously, prioritise competing demands and show initiative.
• Ability to remain calm, professional and solutions-focused in a fast-paced clinical environment.
• Experience with rostering, staff onboarding and performance management.
• Experience developing SOPs and improving administrative workflows.

Responsibilities

• Oversee day-to-day administrative and reception operations across our practices.
• Lead and develop a small team of reception and administration staff.
• Develop and implement SOPs and improve administrative workflows.
• Coordinate rostering, onboarding and performance management.
• Ensure a high standard of patient service and smooth clinic operations.
• Collaborate with practice principals and clinical team to continuously improve processes.

Skills

Practice management

Healthcare administration

Medical reception

Team leadership

Customer service

Communication

Time management

SOP development

Process improvement

Roster planning

Tools

Practice management software

Online booking systems

Electronic medical records

Job description

Jubilee Sports Physiotherapy - Caringbah NSW

Jubilee Sports Physiotherapy is an established, high-performance sports physiotherapy practice servicing the St George and Sutherland Shire communities.

We work across private practice, elite sport and community sport, with a strong reputation for clinical excellence, professional service and a positive team culture.

We are seeking an experienced, proactive and highly organised Operations & Reception Manager to take responsibility for the day-to-day operational management of our clinics and lead our reception and administration functions.

This is an important role within the business, working closely with the practice principals and clinical team to ensure our clinics operate efficiently, professionally and provide an exceptional experience for both patients and staff.

About the Role

Working approximately 30-35 hours per week, the Operations & Reception Manager will oversee the day-to-day administrative and reception operations across our practices.

The role will suit someone who enjoys taking ownership, improving systems and processes, leading a small team and working in a busy healthcare environment.

There is potential for the role to grow in hours and responsibility for the right person.

Skills required for the role

Previous experience in practice management, healthcare administration, medical reception, allied health administration or a similar operational role.

Demonstrated experience leading, supervising or coordinating a small team.

Excellent customer service and interpersonal skills.

Excellent verbal and written communication skills.

Strong computer literacy and confidence using Microsoft Office applications.

Ability to work autonomously, prioritise competing demands and demonstrate initiative.

Ability to remain calm, professional and solutions-focused in a fast-paced clinical environment.

Strong time-management and problem-solving skills.

Professional presentation and a genuine commitment to delivering a high standard of patient service.

Experience with practice management software, online booking systems and electronic medical records.

Understanding of Medicare, DVA, WorkCover and/or NDIS administration.

Experience with rostering, staff onboarding and performance management.

Experience developing SOPs and improving administrative workflows.

An understanding of private healthcare practice operations and patient journey management.

What We Offer

Join an established and respected sports physiotherapy practice.

A professional, supportive and friendly team environment.

An opportunity to take genuine ownership of clinic operations.

Variety across practice operations, people management and process improvement.

Approximately 30-35 hours per week, with potential to increase as the role develops.

The opportunity to contribute to the continued growth and development of Jubilee Sports Physiotherapy.