Operations Officer, Transport And Main Roads

Queensland Government; Rockhampton Regional; On-site; AUD 90,000 - 110,000; Full time

Job summary

Queensland Government's Transport and Main Roads Wide Bay office in Hervey Bay is seeking a permanent AO4 Operations Officer to help deliver Connected communities across Queensland. The role focuses on governance, accountability and sound decision-making to support safe and efficient transport operations.

You'll deliver frontline customer service, advise on legislation and policy, monitor data systems, and oversee school transport programs, including STAS.

Responsibilities

• Deliver frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Job description

TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a full-time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

Some of your responsibilities will include:

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applications will remain current for 12 months.

Job Ad Reference: QLD/706506/26

Closing Date: Friday, 20 November 2026

Operations Officer, Transport and Main Roads Wide Bay, Australia