Operations Officer - Bank Guarantee

Randstad; Sydney; Hybrid; AUD 56,000 - 65,000; Full time

Job summary

Randstad is seeking an Operations Officer to manage end-to-end issuance of bank guarantees in a high-volume, fast-paced environment with a strict 24-hour SLA. Training starts onsite in Parramatta, with a move to hybrid work after 3-4 months.

You'll verify documentation, perform quality and risk checks, and collaborate with our offshore team while adapting to system changes and product tweaks. 12-month temp contract with hourly rate $40.84 ph + super.

Qualifications

• You are reliable, solutions-focused and fully accountable for your workload.
• You naturally catch small errors and maintain accuracy.
• You thrive in fast-moving, high-volume pipelines and meet deadlines.
• Corporate or office experience is valued as a foundation for this role.
• Technical proficiency to learn systems quickly; banking experience is a bonus but not required.

Responsibilities

• Review and verify approved files to ensure documentation is 100% correct before issuance.
• Complete rigorous quality and risk checks on lending values.
• Collaborate daily with our offshore team to check files and smooth handovers.
• Adapt quickly to frequent system changes, process updates and product tweaks.

Skills

Right Attitude

Attention to Detail

Pace & Resilience

Accountability

Tech Skills

Banking Experience (bonus)

Corporate/Office Experience

Job description

Operations Officer - Big 4 Bank Guarantees

• Location: Parramatta (Hybrid after 3-4 months full time office training)
• Hours: 9:30 AM - 5:30 PM
• Contract: 12 month temp contract
• Hourly Rate: $40.84ph + super

The Role

You will join a team managing the end-to-end issuance of bank guarantees. This is a high-volume, fast-paced environment with a strict 24-hour SLA.

Key Responsibilities

• Review and verify approved files to ensure documentation is 100% correct before issuance.
• Complete rigorous quality and risk checks on lending values.
• Collaborate daily with our offshore team to check files and smooth out afternoon handovers.
• Adapt quickly to frequent system changes, process updates, and product tweaks.

What We're Looking For

• The Right Attitude: You are reliable, solutions-focused, and completely accountable for your workload.
• Attention to Detail: You naturally catch the small errors that others miss.
• Pace & Resilience: You thrive when things move fast and can handle high-volume pipelines.
• Background: Corporate or office experience
• Tech Skills: Tech-savvy enough to pick up systems quickly. Banking experience is a bonus, but not essential.
• Accountability: You take ownership and full accountability of your work

Training & Flexibility

• Month 1 (Onsite): Intensive, full-time office training in Parramatta to get you up to speed.
• Months 2-4 (Onsite): Continued office-based support until productivity and performance goals are hit.
• The Goal (Hybrid): Once independent, you'll move to a hybrid model (currently 3 days WFH, 2 days in office).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.