operations officer - bank guarantee

HR Partners; Parramatta; Hybrid; AUD 78,000 - 94,000; Full time

Benefits offered by this job

Hybrid work model

Office training Parramatta

Job summary

HR Partners is seeking an Operations Officer to join our team in Parramatta, focusing on the end-to-end issuance of bank guarantees in a high-volume, 24-hour SLA environment. This 12-month temp role starts with onsite training and moves to a hybrid setup after 3–4 months.

You will review documents, perform quality and risk checks, and collaborate with an offshore team to ensure smooth handovers and system updates.

Qualifications

• Reliability, solutions-focused and fully accountable for workload.
• Attention to detail with ability to spot small errors.
• Thrives in fast-paced, high-volume pipelines.
• Corporate or office experience.
• Tech-savvy and quick to pick up banking systems.
• Banking experience is a bonus but not essential.

Responsibilities

• Review and verify approved files to ensure documentation is 100% correct before issuance.
• Perform rigorous quality and risk checks on lending values.
• Collaborate daily with offshore team to check files and manage handovers.
• Adapt quickly to frequent system changes and process updates.

Skills

Right Attitude

Attention to Detail

Pace & Resilience

Background

Tech Skills

Accountability

Job description

Operations Officer – Big 4 Bank Guarantees

Location: Parramatta (Hybrid after 3-4 months full time office training)

Hours: 9:30 AM – 5:30 PM

Contract: 12 month temp contract

• Hourly Rate: $40.84ph + super

The Role

You will join a team managing the end-to-end issuance of bank guarantees. This is a high-volume, fast-paced environment with a strict 24-hour SLA.

Key Responsibilities

• Review and verify approved files to ensure documentation is 100% correct before issuance.

• Complete rigorous quality and risk checks on lending values.

• Collaborate daily with our offshore team to check files and smooth out afternoon handovers.

• Adapt quickly to frequent system changes, process updates, and product tweaks.

What We’re Looking For

• The Right Attitude: You are reliable, solutions-focused, and completely accountable for your workload.

• Attention to Detail: You naturally catch the small errors that others miss.

• Pace & Resilience: You thrive when things move fast and can handle high-volume pipelines.

• Background: Corporate or office experience

• Tech Skills: Tech-savvy enough to pick up systems quickly. Banking experience is a bonus, but not essential.

• Accountability: You take ownership and full accountability of your work

Training & Flexibility

• Month 1 (Onsite): Intensive, full-time office training in Parramatta to get you up to speed.

• Months 2–4 (Onsite): Continued office-based support until productivity and performance goals are hit.

• The Goal (Hybrid): Once independent, you'll move to a hybrid model (currently 3 days WFH, 2 days in office).