Operations Officer

Capital Logistics; Sydney; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Gym access

Modern facility

Free undercover parking

Job summary

Capital Logistics is seeking an Operations Officer to join our team in Sydney, Australia. You will coordinate freight movements across Australia, work closely with clients, carriers and partners, and deliver tailored logistics solutions with a customer-first approach.

You will manage inquiries, prepare quotations, and support projects and events while building strong relationships with transport providers and continuously improving service delivery.

Qualifications

• Experience in transport, logistics, warehousing or supply chain operations is valued but not essential.
• Excellent communication on phone and email.
• Customer-first mindset and commitment to service excellence.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organisational skills.

Responsibilities

• Manage customer enquiries and provide tailored logistics solutions.
• Coordinate domestic and interstate freight movements.
• Prepare quotations for a broad range of freight requirements.
• Support client projects, events, exhibitions and specialised freight movements.
• Build and maintain strong relationships with transport providers.
• Monitor freight performance and proactively manage service issues.
• Provide high-quality operational support to clients.
• Contribute to continuous improvement initiatives and team objectives.

Skills

Customer-focused service

Logistics coordination

Communication (phone & email)

Problem solving

Attention to detail

Time management

MS Office Suite

Tools

Microsoft Office Suite

Job description

Join a high-performing logistics team where no two days are the same.

Capital Logistics is seeking a customer-focused and solutions-driven Operations Officer to join our growing team.
Whether you're an experienced logistics professional or looking to build a career in logistics, we'd love to hear from you. We're looking for people who enjoy building relationships, solving problems, and delivering exceptional service. For candidates with the right attitude and aptitude, comprehensive training and development will be provided.

About Capital Logistics

Capital Logistics is a leading freight management and logistics consultancy business with a branch based in Kemps Creek, NSW.

We partner with businesses across a wide range of industries, delivering tailored freight and supply chain solutions backed by exceptional customer service. Our success is built on strong relationships, operational excellence, and a genuine commitment to supporting both our clients and our people.

Our team culture is founded on respect, collaboration, accountability, and recognition. We believe that when our people succeed, our business succeeds.

About the Role

As an Operations Officer, you will play an important role in supporting our clients and coordinating freight movements across Australia.

You will work directly with clients, carriers, and industry partners to manage freight movements, solve supply chain challenges, and deliver outstanding service outcomes.

Your responsibilities will include:

Managing customer enquiries and providing tailored logistics solutions

Coordinating domestic and interstate freight movements

Preparing quotations for a broad range of freight requirements

Supporting client projects, events, exhibitions, and specialised freight movements

Building and maintaining strong relationships with transport providers

Monitoring freight performance and proactively managing service issues

Providing high-quality operational support to clients

Contributing to continuous improvement initiatives and team objectives

Work Schedule: Monday to Friday, 9am-5:30pm.

About You

We are open to hiring both experienced logistics professionals and enthusiastic candidates with transferable skills who are eager to learn. The successful candidate's remuneration package will reflect their skills and experience.

To be successful in this role, you will have:

Experience in transport, logistics, warehousing, freight forwarding, or supply chain operations is highly regarded but not essential.

Strong communication skills with confidence on the phone and via email

A customer-first mindset and commitment to service excellence

Strong problem-solving and critical-thinking abilities

Excellent attention to detail and organisational skills

The ability to prioritise and manage multiple tasks in a fast-paced environment

Be competent in Microsoft Office Suite.

The ability to work effectively within a collaborative team environment

A positive attitude and willingness to learn

Why Join Us?

Salary: $70,000 - $85,000 + Super, based on experience, skills, and qualifications.

Annual remuneration reviews and ongoing development opportunities.

Genuine career progression within a growing business.

Supportive, collaborative culture with experienced leaders invested in your success.

Exposure to a diverse range of freight, transport, and supply chain solutions.

A team that recognises effort, celebrates success, and supports growth.

Modern facility with a gym, breakout spaces, ergonomic workstations, and free undercover parking.