Operations & Office Coordinator

Shore Financial; North Sydney Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Shore Financial is Australia’s largest independent mortgage brokerage, renowned for a high-performance culture and close collaboration. Shore is seeking an Operations & Office Manager to unite leadership focus, keep the office running smoothly, and drive priorities with speed and accountability.

You will work with the Head of Operations and closely with the CEO and management team, owning coordination, follow-through, and execution standards across the business.

Qualifications

• Highly organised with the ability to manage multiple priorities in a fast-paced environment.
• Operational mindset with a bias for action and execution.
• Confident communicator across all levels of the business.
• High level of ownership; takes initiative and delivers outcomes.
• Ability to enforce structure and hold others accountable when needed.
• Strong attention to detail and thorough follow-through.
• Professional and discreet; comfortable working with senior leadership.
• Experience in financial services or a high-performance environment preferred.
• Proficiency in Microsoft Office; HubSpot/Notion experience advantageous.

Responsibilities

• Own day-to-day coordination of business operations with the Head of Operations.
• Triage internal and external requests; prioritise and resolve quickly.
• Manage operational priorities, actions, and deadlines across stakeholders.
• Support CEO and Head of Operations by coordinating priorities and follow-ups.
• Anticipate needs, solve problems proactively, remove friction.
• Prepare reports, presentations, and internal communications for decisions.
• Run the office daily to maintain a high-performance, professional environment.
• Oversee office logistics like seating, rooms, equipment, and presentation quality.
• Manage vendors and ensure standards are met; support core application systems.

Skills

Highly organised

Operational mindset

Confident communicator

Ownership & accountability

Structured process orientation

Attention to detail

Discretion with senior leadership

Financial services experience

Proactive problem solving

Tools

Microsoft Office

HubSpot

Notion

Job description

Shore Financial is Australia's largest independent mortgage brokerage, built on a high-performance culture, strong in-office collaboration, and a relentless focus on client outcomes. As the business continues to scale, we are hiring an Operations & Office Manager to act as the central operator across the business ensuring the leadership team is highly leveraged, the office runs seamlessly, and key priorities are executed with speed and accountability. This is a fast-paced, high-responsibility role suited to someone who thrives in an in-office environment, takes ownership, and brings structure to a dynamic business. You will work directly with the Head of Operations and closely with the CEO and broader management team, acting as a force multiplier across the business not just supporting, but owning coordination, driving follow-through, and ensuring execution standards are maintained.

Key responsibilities

• Own the day-to-day coordination of business operations across teams, working closely with the Head of Operations
• Act as the central triage point for internal and external requests prioritising, redirecting, and ensuring fast resolution. This includes triaging incoming client call enquiries (approx 10-15 calls a day)
• Manage operational priorities, actions and follow-ups, ensuring deadlines are met across stakeholders
• Support and leverage the CEO and Head of Operations by coordinating priorities, actions and follow-ups so their time remains focused on high-value activities
• Anticipate needs, solve problems proactively, and remove friction before it escalates
• Prepare reports, presentations, and internal communications to support decision-making
• Own the day-to-day running of the office, ensuring a high-performance, professional environment
• Manage and support office logistics including seating, meeting rooms, equipment, and overall presentation
• Oversee vendors (cleaning, maintenance, utilities) and ensure standards are consistently met
• Support day-to-day administration and coordination of Shore's core application system and internal platforms

About you

• Highly organised with the ability to manage multiple priorities in a fast-paced environment
• Strong operational mindset with a bias for action and execution
• Confident communicator with the ability to engage across all levels of the business
• High level of ownership you don't wait to be told, you take control and deliver outcomes
• Ability to enforce structure and hold others accountable where required
• Strong attention to detail with a focus on follow-through
• Professional, discreet, and comfortable working closely with senior leadership
• Experience in financial services or a high-performance professional environment preferred
• Proficiency in Microsoft Office; experience with tools such as HubSpot, Notion or similar is advantageous

About us

Shore Financial is Australia's largest independent mortgage brokerage, built on a high-performance culture, strong in-office collaboration, and a relentless focus on client outcomes.