Operations Administrator

MA Financial Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Collegial team culture

Growth opportunities in niche lending

Job summary

MA Financial Group in Sydney is seeking a motivated operations professional to join our five-member team responsible for one of our major law firm clients while supporting other clients and products. You will rotate across all aspects of operations and handle a well-structured loan approval workflow, answer client queries by phone and email, and help resolve issues outside the standard process.

The candidate should be organised, detail-oriented, and capable of managing multiple workstreams with

Qualifications

• Proficient in Microsoft Office, including Excel and Word.
• Minimum of 2 years' experience in an operations administration role.
• Experience with loan processing, financial services, or data validation is an advantage.

Responsibilities

• Reviewing and processing customer loan applications, credit limit increases, drawdowns and repayments.
• Workflow management and cash reconciliations.
• Answering and resolving customer queries via email and phone; supporting the operations function.

Job description

MA Financial Group is a global alternative asset manager specialising in private credit, real estate and hospitality.

We lend to property, corporate and specialty finance sectors and provide corporate advice.

We invest and manage $13.3 billion on behalf of our clients, have $165 billion in managed loans and have advised on over $125 billion in advisory and equity capital market transactions.

We have a team of over 900 professionals across locations in Australia, China, Hong Kong, New Zealand, Singapore, the United States and the Philippines.

MA Financial is a place of opportunity and unlimited potential. It's a place that empowers you to think, collaborate, and help create something truly valuable.

MA Specialty Funding is a business unit within MA Financial Private Credit. It maintains niche lending platforms providing funding to law firms and their clients, mortgage brokers and homebuilders. It has achieved growth in its lending platforms of 20% per annum over the last five years and has launched a number of new loan products.

We offer:

• A collegiate and supportive team culture.
• An opportunity to work within a successful and growing niche business and to learn new roles as we grow.

About the Role

We are looking for a motivated individual to join our five-member operations team in Sydney, with responsibility for one of our major law firms while also supporting other clients and products.

Over time, we would expect you to rotate across all aspects of our operations and be able to perform all functions.

The role includes following a well-structured workflow for loan approval and management, answering client queries (phone and email), and problem-solving for the small percentage of situations that fall outside of the structured workflow.

What You Will Do

• Reviewing and processing customer loan applications, credit limit increases, drawdowns and repayments.
• Workflow management.
• Cash reconciliations.
• Answering and resolving customer queries (email and phone).Performing a range of tasks to support the operations function.

How You'll Know You're Doing Great

• Workflows are processed accurately with minimal rework or corrections.
• You consistently meet turnaround times in a high-volume environment.
• You raise issues early.
• We can rely on your work and trust its quality.
• You demonstrate strong ownership of your daily workload.
• You offer suggestions to improve how we do things.
• You help others when you have spare time.

AND

• You are a well-liked and valued member of the team.

An Ideal Person

Style

This role suits someone who:

• Is organised and able to cope with multiple workstreams.
• Has excellent attention to detail.
• Has a friendly personality and is able to get along with other staff and our customers.
• Has the self-motivation to get the job done without supervision.
• Is keen to learn.
• Is confident when communicating.

They Are Good At

• Following process manuals and executing tasks accurately.
• Working with Excel spreadsheets.
• Maintaining to-do lists and generally being organised.
• Getting on with the job without supervision, but asking for help when required.

They Are Awesome At

• Learning new stuff.
• Thinking for themselves.
• Being helpful and kind towards their colleagues.

Skills, Qualifications and Experience

• Proficient in Microsoft Office, including Excel and Word.
• Minimum of 2 years' experience in an operations administration role.
• Experience with loan processing, financial services, or data validation is an advantage.