Operations Manager

The Wealth Designers; Perth; On-site; AUD 120,000 - 170,000; Full time

Job summary

The Wealth Designers in West Perth is seeking an experienced Operations Manager to lead day-to-day operations, align processes, and drive performance across client service and back-office functions.

You will shape workflows, implement technology solutions and coach leaders to deliver high-quality client outcomes in a fast-changing financial services environment.

Qualifications

• Experience as an operational leader within financial planning or wealth management.
• Proven track record in leading multidisciplinary teams and improving processes.
• Strong skills in budgeting, KPIs and stakeholder management.

Responsibilities

• Lead day-to-day operations across client service, administration and operational support.
• Oversee workflow, resource planning and back-office functions to improve performance and client outcomes.
• Establish clear service standards, workflows and KPIs across operational teams.
• Coach and develop team leaders, building accountability and leadership capability.
• Monitor service delivery and address issues affecting quality, timeliness or client outcomes.
• Work with advisers and managers to remove operational barriers and improve productivity.
• Lead continuous improvement initiatives to simplify processes and reduce turnaround times.
• Work with the external compliance manager to support regulatory and operational compliance.
• Support risk management, audits, breaches, complaints and governance activities.
• Oversee the implementation and optimisation of CRM, workflow and financial planning systems.
• Champion automation, AI and digital solutions that improve efficiency, productivity and data accuracy.
• Contribute to workforce planning, recruitment, onboarding, development and succession planning.

Skills

Operations management

Workflow management

Process improvement

Leadership

Stakeholder management

Team development

Technology literacy

CRM systems

Budgets & KPIs

Education

Tertiary qualification

Tools

CRM systems

Microsoft Office

Job description

The Wealth Designers
West Perth
Financial Planning (Banking & Financial Services)
Full time

About the role

An exciting opportunity has become available for an experienced Operations Manager to join our team. Reporting to the Chief Operating Officer, you will lead the day-to-day operations of the business, creating structure, accountability and efficient workflows across our operational and support teams. You will bring together people, process, technology and performance to ensure the business runs smoothly and our advisers can focus on delivering high-quality advice.

This is a broad leadership role suited to someone who enjoys building capable teams, improving how work gets done and leading through change in a dynamic and evolving environment.

What you’ll be doing

In this role, you will:

• Lead day-to-day operations across client service, administration and operational support
• Oversee workflow, resource planning and back-office functions to improve performance and client outcomes
• Establish clear service standards, workflows and KPIs across operational teams
• Coach and develop team leaders, building accountability and leadership capability
• Monitor service delivery and address issues affecting quality, timeliness or client outcomes
• Work with advisers and managers to remove operational barriers and improve productivity
• Lead continuous improvement initiatives that simplify processes and reduce turnaround times
• Work closely with the external compliance manager to support regulatory and operational compliance
• Support risk management, audits, breaches, complaints and governance activities
• Oversee the implementation and optimisation of CRM, workflow and financial planning systems
• Champion automation, AI and digital solutions that improve efficiency, productivity and data accuracy
• Contribute to workforce planning, recruitment, onboarding, development and succession planning.

About you

You are an experienced operational leader who can balance strategic thinking with hands-on delivery. You create clarity in complex environments, build strong relationships and know how to bring people with you through change.

You will ideally bring:

• Operations management experience within financial planning, wealth management or financial services
• Experience leading multidisciplinary teams across client service, compliance, administration and operational support
• Demonstrated success leading operational change, business integration and technology implementation
• Strong workflow management, process improvement and problem-solving capability
• A sound understanding of financial planning operations, compliance and client service
• Strong commercial acumen, including experience working with budgets and KPIs
• Excellent leadership, communication and stakeholder management skills
• The ability to coach, motivate and develop individuals and team leaders
• Strong technology literacy, with experience using Microsoft applications and financial planning or CRM systems
• The adaptability and resilience to lead effectively in a fast-changing environment
• A relevant tertiary qualification.

About us

We’re a boutique financial advisory firm on a mission to change the way wealth advice is delivered and perceived in Australia.

We know that happy, fulfilled and purposeful lives aren’t built on bank balances alone. That’s why we’re focused on helping our clients realise their dreams, achieve their goals and live well, both now and into the future.

We believe in approachability, personability, real conversations and building authentic relationships with our clients and our people.

What we offer

• An amazing team. You’ll work with knowledgeable, friendly and welcoming colleagues who genuinely support one another.
• A role with genuine impact. You’ll have the opportunity to shape how our teams operate and contribute to the continued evolution of the business.
• A progressive workplace. We value inclusion, diversity, collaboration and new ideas.
• A focus on wellbeing. We encourage our people to live well and maintain a healthy balance between work and life.
• The opportunity to lead change. You’ll help improve systems, processes and ways of working across a growing business.

If you are an experienced operational leader who enjoys developing people, improving performance and creating structure in a changing environment, we’d love to hear from you.