Operations & Membership Officer

Cox Purtell Staffing Services; Melbourne; On-site; AUD 90,000 - 100,000; Full time

Job summary

Cox Purtell Staffing Services has partnered with a national association representing packaging and processing automation to recruit an Operations & Membership Officer. The role focuses on growing membership, coordinating presence at domestic and international trade events, and managing member communications.

You will work closely with the General Manager, CEO and partners, with interstate and occasional international travel a few times a year.

Qualifications

• 5+ years in a customer-facing, coordination or business operations role (association, events or B2B preferred).
• Experience in an industry association or membership organisation.
• Strong relationship management and communication skills.
• Ability to work autonomously and manage multiple projects simultaneously.

Responsibilities

• Proactively identify, target and convert new member companies to drive satisfaction, retention and growth.
• Coordinate the association's presence at domestic and international trade events, from stand design to lead follow-up.
• Build and nurture relationships with sponsors and service partners and pitch new partners.
• Drive member communications across newsletters, LinkedIn, forums and other channels.
• Deliver clear reporting on acquisition, sponsorship revenue, event performance and engagement.
• Manage the recurring events calendar, including the flagship exhibition and annual awards.

Skills

Relationship management

Communication

Autonomy

Project coordination

Tools

CRM software

MS Office

Cloud platforms

Job description

Interstate and occasional international travel a few times a year

Are you an experienced association or B2B professional looking for a role where you can genuinely shape the growth of a peak industry body? My client, a national association representing suppliers of packaging and processing automation, technology and equipment, is looking for an Operations & Membership Officer to help drive their member and industry services forward.

The organisation runs industry-leading events, including a flagship triennial trade exhibition, alongside a strong member services and partnerships program. With over 150 Australian-based company members, this is a genuinely varied role working closely with the General Manager, CEO and business partners across the full operations of the association.

What you'll be doing:

• Proactively identifying, targeting and converting new member companies to drive satisfaction, retention and growth.
• Coordinating the association's presence at domestic and international trade events, from stand design and staffing through to marketing and lead follow-up.
• Building and nurturing relationships with sponsors and service partners, and pitching new partners that resonate with the membership.
• Driving member communications across newsletters, LinkedIn, forums and other digital channels, including publications and member content.
• Delivering clear, timely reporting on acquisition, sponsorship revenue, event performance and marketing engagement.
• Managing the association's recurring events calendar, including its flagship exhibition, an annual awards program, and other member gatherings.

What we're looking for:

• 5+ years' experience in a customer-facing, coordination or business operations role (association, events or B2B environment preferred).
• Experience in an industry association or membership organisation.
• Strong relationship management and communication skills.
• Ability to work autonomously and manage multiple projects simultaneously.
• High proficiency with CRM/member database systems, MS Office Suite and cloud-based platforms.
• Excellent written and verbal communication skills in a professional context.

Great to have (not essential):

• Background in events coordination or trade exhibition delivery.
• Exposure to sponsorship or partnership management.
• Familiarity with the packaging, processing or broader manufacturing sector.

This is a fantastic opportunity for a relationship-driven operator who wants genuine variety, autonomy and the chance to play a key role in the continued success of a peak industry body.

Salary is competitive and commensurate with experience, circa $90,000 to $100,000 plus superannuation, with interstate and occasional international travel a few times a year.