Events Operations Administrator

Prime Creative Media - Publishing; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Prime Creative Media is seeking an enthusiastic Events Operations Administrator to join our Melbourne events team, supporting the delivery of industrial and coffee events.

You will coordinate B2B exhibitions from planning through to delivery, working with exhibitors, sponsors, attendees and internal teams to ensure a great experience. This hands-on role requires communication, organisation and a proactive approach.

Qualifications

• Experience in customer service, administration or another client-facing environment.
• Strong attention to detail and organisational ability.
• Willingness to learn and develop in events and operations.

Responsibilities

• Assist with the planning and delivery of B2B exhibitions from preparation through to event completion.
• Work closely with exhibitors and sponsors to coordinate requirements and deliverables.
• Act as a key point of contact for exhibitors and attendees, answering enquiries and helping resolve issues.
• Manage essential client documentation and ensure information is accurate, complete and up to date.
• Track exhibitor and sponsor fulfilment through systems including Salesforce and EventsAir.
• Coordinate information between clients, suppliers and internal teams.
• Support the preparation of event materials, schedules and operational documentation.
• Help troubleshoot issues in the lead-up to and during events.
• Collaborate with internal and external stakeholders to support seamless event delivery.
• Provide day-to-day administrative support to the wider events team.
• Take ownership of tasks and ensure deadlines and commitments are followed through.

Skills

Customer service

Administration

Communication

Organisational skills

Tools

Salesforce

EventsAir

Job description

We’re looking for an enthusiastic and highly organised Events Operations Administrator to join our fast-growing Melbourne events team, working across our industrial and coffee events portfolio.

If you enjoy working with people, keeping things organised and seeing an event come together from start to finish, this is an exciting opportunity to build your career in events.

About Us

Prime Creative Media is Australia’s largest B2B Publisher, specialising in integrated marketing communications in high-growth industries. Through our leading publications, events and digital platforms, we connect businesses, professionals and communities to support our purpose of growing individuals, organisations and industries.

We are an independently owned business powered by more than 200 team members across offices in Melbourne, Sydney and London.

We are a business built on Growth, Accountability, Humility and Generosity, with a strong belief that clear expectations, consistent coaching and great systems create great careers.

About The Role

We’re looking for an enthusiastic customer service professional to join our Melbourne events team and support the delivery of our industrial and coffee events portfolio.

This is a hands-on and varied role where you’ll help coordinate B2B exhibitions from planning through to delivery. You’ll work closely with exhibitors, sponsors, attendees, suppliers and internal teams to make sure every detail is organised and our customers have a great experience.

You’ll be an important point of contact for exhibitors and sponsors, helping them understand what they need to provide, tracking deliverables and making sure everything is completed accurately and on time.

In This Role, You Will

• Assist with the planning and delivery of B2B exhibitions from preparation through to event completion.
• Work closely with exhibitors and sponsors to coordinate requirements and deliverables.
• Act as a key point of contact for exhibitors and attendees, answering enquiries and helping resolve issues.
• Manage essential client documentation and ensure information is accurate, complete and up to date.
• Track exhibitor and sponsor fulfilment through systems including Salesforce and EventsAir.
• Coordinate information between clients, suppliers and internal teams.
• Support the preparation of event materials, schedules and operational documentation.
• Help troubleshoot issues in the lead-up to and during events.
• Collaborate with internal and external stakeholders to support seamless event delivery.
• Provide day-to-day administrative support to the wider events team.
• Take ownership of tasks and ensure deadlines and commitments are followed through.

About You

You’re organised, approachable and enjoy helping people.

You don’t need to be an expert in events before you join us. What matters most is that you bring strong customer service skills, attention to detail and a willingness to learn and develop.

You Will Ideally Be

• Friendly, professional and confident communicating with customers.
• Experienced in customer service, administration or another client-facing environment.
• Highly organised and comfortable managing multiple priorities at once.
• Detail-oriented and thorough in checking information and service delivery.
• A strong written and verbal communicator.
• Comfortable liaising with exhibitors, sponsors, suppliers and internal teams.
• Adaptable and able to remain calm when priorities change.
• Proactive and willing to take ownership of problems and follow them through.
• Comfortable learning new systems and processes.
• Keen to build your career within events and operations.
• Aligned with our values of Growth, Accountability, Humility and Generosity.

Experience using Salesforce, EventsAir or other CRM or event management platforms would be highly regarded, but is not essential.

Why Work With Us?

At Prime Creative Media, we provide clear expectations, practical support and meaningful opportunities to build your skills and career.

You’ll Benefit From

• Comprehensive induction, training and ongoing development.
• Support from experienced team members and managers.
• Opportunities to build your skills across events, customer service, administration and stakeholder management.
• Exposure to major B2B exhibitions and industry events.
• The opportunity to work closely with exhibitors, sponsors and industry professionals.
• A varied role where you can see projects through from planning to delivery.
• Genuine career progression opportunities within a growing global media business.
• A supportive and high-performing environment.
• A modern, award-winning Docklands office with access to facilities including a gym, pool, spa and rooftop area.