Membership Administration Officer

Beaumont People; Melbourne; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Diverse role combining admin, member &

Events exposure

Supportive team culture

Opportunity to improve processes

Travel when required

Job summary

Beaumont People is seeking a Membership Administration Officer in West Melbourne to support day-to-day administration of membership services, CRM management and member communications. The role focuses on accuracy, timely responses, and coordinating with internal teams to enhance member experience.

Ideal candidates are highly organized with experience in membership or association environments, capable of handling multiple systems, and delivering exceptional service.

Qualifications

• Must have demonstrable experience in administration or membership support.
• Ability to manage multiple systems and ensure data accuracy.
• Excellent written and spoken communication skills.
• Experience with CRM systems or membership platforms is preferred.

Responsibilities

• Process membership applications, renewals and updates.
• Maintain CRM and membership records for accuracy.
• Handle member inquiries via phone and email.
• Support onboarding and renewal processes for members.
• Generate reports and maintain records across systems.
• Assist with events and member initiatives.
• Identify opportunities to improve processes.

Skills

Exceptional organisational skills

Attention to detail

Strong written and verbal communicatie

Multi-system management

Customer service orientation

Tools

CRM systems

Membership databases

Reporting software

Job description

Membership Administration Officer | NFP Industry Association

• Full-Time, Permanent | West Melbourne, VIC
• $75K + Super | Join a Purpose-Driven Industry Association

About the Organisation

This organisation is a well-established industry association that supports businesses across a growing and dynamic sector. Through member services, industry advocacy, education, events and professional development initiatives, they play an important role in helping their members succeed. With a collaborative, values-driven culture, they are committed to delivering exceptional service, fostering strong industry connections and creating meaningful value for their membership community.

About the Role

Reporting to the Membership Manager, you'll support the day-to-day administration of the organisation's membership function, with a strong focus on membership processing, CRM management, member communications and data accuracy. This role is ideal for a highly organised administrator who enjoys working with systems, managing detailed processes and delivering excellent service. You'll have the opportunity to support member engagement initiatives and industry events throughout the year.

Key Responsibilities

• Process membership applications, renewals and member updates accurately and efficiently
• Maintain CRM and membership database records, ensuring information is current and accurate
• Manage member correspondence, documentation requests and follow-up activities
• Respond to member and prospective member enquiries via phone and email
• Support member onboarding and renewal processes
• Generate reports and maintain accurate records across multiple systems
• Assist with membership programs, accreditation activities and member initiatives
• Support industry events, workshops and member engagement activities
• Identify opportunities to improve processes, documentation and administrative efficiencies
• Liaise with internal teams to ensure members receive timely support and service

About You

• Previous experience in administration, membership support, customer service or a similar role
• Exceptional organisational skills and strong attention to detail
• Experience working with CRM systems, databases or membership platforms
• Confidence managing multiple systems and maintaining data accuracy
• Strong written and verbal communication skills
• Ability to prioritise competing tasks and manage deadlines effectively
• Proactive, accountable and comfortable taking ownership of your work
• Professional, approachable and service-focused communication style
• Comfortable working within evolving processes and contributing improvement ideas
• Experience within a membership organisation, industry association, events business or professional services environment is highly regarded.

Why You'll Love It

• Join a respected and purpose-driven organisation
• Diverse role combining administration, member support and events exposure
• Supportive and collaborative team culture
• Opportunity to contribute ideas and improve processes
• Varied work with strong stakeholder interaction
• Long-term stability within a growing organisation

Additional Information

This role will involve supporting industry and member events throughout the year. Candidates should be comfortable with occasional travel, weekend work and adjusted working hours when required.

At Beaumont People, we believe a diverse workplace is a happy workplace and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disabilities. If you require any reasonable adjustments throughout the recruitment process, please let us know how we can support you.