Swim School Manager

Sam Riley Training and Development; Queensland; On-site; AUD 70,000 - 95,000; Full time

Job summary

Sam Riley Training and Development in Springfield, QLD, is seeking an experienced Manager to lead our swim school operations and team. You will oversee 10-15 staff, drive program delivery, maintain safety standards, manage rosters and customer service, and foster a positive culture that supports learning and fun for children and families.

You will report to senior management and work five days per week with a weekend day.

Qualifications

• Minimum 3 years’ experience in management/leadership roles.
• Blue Card (or willing to obtain)
• Current First Aid and CPR certificates (or willing to obtain)
• AUSTSWIM Teacher of Swimming and Water Safety/Swim Australia equivalent (or willing to obtain)

Responsibilities

• Overall development and performance of the swim school.
• Promote and deliver the swim program in a fun and engaging way.
• Work with senior management to ensure efficient operation and execution of strategies.
• Maintain open two-way communication between staff and management.
• Manage staff procedures, rosters, and leave requests with strong organizational skills.
• Ensure safety, health and wellbeing of clients within the facility.

Skills

Management

Leadership

Customer service

Communication

Team building

Job description

Sam Riley Training and Development – Springfield QLD

At Sam Riley Swim Schools our Managers are the heart & soul of our business & you'll play a vital role in inspiring our team to ensure our students learn to love the water, we are passionate about encouraging and supporting every child to be their best, by providing a safe, attentive and fun environment for every child. As a committed member of our team, your mission is to encourage and inspire our little swim stars to learn for life.

What does “Inspire” means to us?

I - Improvement

N - Nurture

S - Safety

P - Progress

I - Infinite Fun

R - Reliability

E - Educational

We have recently brought Brisbane's Best Learn to Swim Program to Springfield & we would love you to play a huge part in ensuring the continued success of our program & also our brand.

Celebrating our 25 year milestone this year, we back ourselves to offer the best experiences for every family, team member and swimmer at our swim schools. In the pool and out, all of our facilities are second to none. Our indoor pools are heated to 32 degrees all year round, purpose-built to create the perfect teaching and learning environment!

We have a family friendly and vibrant team committed to ensuring all our staff love to come to work each day. We are always aiming to extend your knowledge and development within the industry to create future career pathways. We are committed to providing all of the necessary training, at the highest standard, for you to excel in this role.

Our aim at Sam Riley Swim School is to maintain an environment for children to learn-to-swim that is fun, happy, stimulating and encouraging. A place that will keep kids smiling while learning a lifelong skill. Our indoor pools are heated to 32 degrees all year round, purpose-built to create the perfect teaching and learning environment!

We are looking to recruit an experienced Manager. This role will manage all theoperational aspects of the day to day running of the facility.The role requires the management of 10 - 15 staff. Therefore, effective people management, team leading, and culture building is at the core of this role.

You are a great team player with experience in the effective developmentand management of a team, with a strong customer service focus.

Whilst experience in the swimming industry is preferred, we are seeking the right leader and person for the role, and swim skills can be taught. If you have experience that you feel is transferable, please feel free to apply.

Tasks and responsibilities include

• Overall development and performance of the swim school
• Promote and deliver the swim program in a fun and engaging way
• Work with senior management team to ensure the swim school is operating at optimum efficiency and delivery of evolving strategies
• Ensure high level of communication, including open and honest two-way communication between staff and management
• Strong decision-making skills and ability to make quick decisions
• Managing all staff procedures, rosters, and leave requests
• Attention to detail and ability to pick up areas of improvement when required
• Capable of administrative tasks and good financial understanding including accounts outstanding, wages, petty cash, banking
• Maintenance of a high-quality water and pool deck environment to ensure we are providing a well-maintained aquatic facility to our clients
• Supervision of the pool deck - including assessment of swim clients, facilitating communication of feedback to both parents and teachers, record taking and updating swim files with assessment notes
• Ability to ensure the safety, health, and wellbeing of clients within the facility
• Strong customer service skills and ability to interact with clients and ensure positive experiences
• Processing and manage customer requests, queries, and complaints
• The ability to lead, engage and delegate to your team
• Drive positive culture, training and mentoring to your team

This is a permanent full-time position in which you will be required to work a 5 day per week roster, one of those days being a day on the weekend. In return you will receive an excellent remuneration package, training, and a great opportunity to grow within our team.

Essential Skills and Experience

A minimum of 3 years’ experience in management and leadership role

Positive Notice Blue Card (or willing to obtain prior to commencing)

Current First Aid and CPR certificates (or willing to obtain prior to commencing)

AUSTSWIM Teacher of Swimming and Water Safety/ Swim Australia equivalent(or willing to obtain)

Only applicants with the right to work in Australia should apply for these positions.