Operations Manager | Multi Venue Hospitality

seek.com.au; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Operational leadership

Diverse portfolio

Collaborative environment

Remuneration package

Career development

Growth opportunities

Job summary

Seek is seeking an Operations Manager to lead a portfolio of hospitality stores across Melbourne. The role blends strategic oversight with hands-on leadership to drive performance, guest experience and team capability in a high-volume environment.

You will partner with store leaders to strengthen accountability, optimize operations and deliver sustainable growth for a multi-venue portfolio.

Qualifications

• Experience leading hospitality operations across multiple venues or concepts.
• Strong commercial and financial acumen with ability to interpret results.
• Proven track record in coaching and developing managers and teams.

Responsibilities

• Provide operational leadership across a portfolio of hospitality stores.
• Coach and hold venue leaders accountable for performance and standards.
• Build leadership capability and develop high-performing teams.
• Oversee revenue, labour, cost control and profitability across venues.
• Interpret financial results and implement targeted improvement plans.
• Ensure service, product quality and guest experience standards.
• Oversee recruitment, workforce planning and talent development.
• Lead openings, business transformation and major projects.
• Maintain food safety, liquor licensing and workplace safety compliance.
• Build relationships with stakeholders, suppliers and partners.
• Identify opportunities to improve operating efficiency and support growth.
• Maintain regular presence across the portfolio during peak periods.

Skills

Operations management

Hospitality leadership

P&L management

Team leadership

Financial acumen

Education

Bachelor's degree in Hospitality Management

Job description

Operations Manager | Multi Venue Hospitality

Operations Manager | Multi-Venue Hospitality

Melbourne VIC | Full-time | Competitive salary and incentive opportunity

The opportunity

An established hospitality business is seeking an experienced Operations Manager to lead a portfolio of stores across Melbourne.

This operational role is suited to a commercially focused hospitality leader who thrives in complex, high-volume environments and is experienced in overseeing multiple stores, concepts or service styles.

Balancing strategic oversight with visible, hands-on leadership, you will be accountable for operational performance, financial results, leadership capability and the consistent delivery of exceptional guest experiences.

You will work closely with store leaders to strengthen accountability, improve performance and build engaged, capable teams.

This is an opportunity to influence the direction of a diverse portfolio and contribute to its continued growth and development.

Key responsibilities

• Provide operational leadership across a portfolio of hospitality stores

• Coach, support and hold venue leaders accountable for performance and agreed standards

• Build leadership capability and develop engaged, high-performing teams

• Maintain full oversight of store performance, including revenue, labour, cost control and profitability

• Interpret financial and operational results and implement targeted improvement plans

• Ensure service, product quality and guest experience standards are consistently delivered

• Oversee recruitment, workforce planning, succession and talent development

• Lead operational improvement initiatives, store openings and other key projects

• Maintain high standards of food safety, liquor licensing, workplace safety and broader regulatory compliance

• Build productive relationships with internal stakeholders, suppliers and external partners

• Identify opportunities to improve operating efficiency and support sustainable business growth

• Maintain a regular presence across the venue portfolio, including during key trading periods

About you

You are an accomplished hospitality operator who can move confidently between strategic planning, commercial analysis and hands-on venue support.

To succeed in this role, you will ideally bring:

• Significant operations management experience within hospitality, food and beverage or a related customer-facing environment

• Demonstrated experience overseeing multiple stores/F&B outlets, business units or complex operations

• A strong track record of leading and developing managers and operational teams

• Sound commercial and financial acumen, including P&L management, labour optimisation and cost control

• The ability to use operational data and business results to identify priorities and drive improvement

• Experience maintaining high standards across food safety, liquor compliance and workplace health and safety

• Strong stakeholder management and communication skills

• A practical, visible and solutions-focused leadership style

• The ability to create accountability while maintaining a collaborative and supportive culture

• Experience with new venue openings, business transformation or large-scale operational projects would be highly regarded

• Experience in high-volume, multi-concept hospitality environments would also be advantageous

What is on offer

• An operational leadership role with genuine scope to influence business performance

• Oversight of a diverse portfolio of hospitality stores

• A collaborative and commercially focused working environment

• An attractive remuneration package

• Career development within an established and evolving hospitality business

• The opportunity to contribute to future growth, operational improvement and business development