Operations Manager - Multi Venue

The Grounds Group; Sydney; On-site; AUD 150,000 - 200,000; Full time

Job summary

The Grounds Group is seeking an experienced, hands-on Operations Manager to oversee three venues, leading Venue Managers to deliver exceptional guest experiences and strong commercial performance across the precinct.

This leadership role requires ownership mindset, balancing the numbers behind the business with people leadership on the floor every day.

Qualifications

• Proven experience in a multi-site venue, hospitality management role.
• Strong financial acumen; comfortable owning P&Ls, budgets and labour cost control.
• Track record of leading, developing and holding teams accountable.
• Excellent communication and relationship-building skills across all levels of a business.
• Genuine passion for hospitality and guest experience.
• Ability to switch between big-picture strategy and hands-on in-venue problem solving.

Responsibilities

• Oversee and support Venue Managers across 3 venues in day-to-day running.
• Remain actively present in venues, close to service and operations.
• Manage venue maintenance, WHS compliance, audits and walkthroughs.
• Collaborate with Bar Managers and Head Chefs on drinks concepts, menus and roll-outs.
• Manage departmental CAPEX and ensure rosters are forecast and delivered within budget.
• Conduct cost control and P&L analysis across rosters, labour and operations.
• Monitor daily labour and sales, driving performance against targets.
• Identify and implement sales initiatives with Creative team and Directors.
• Recruit, onboard, train, coach and manage Venue Managers.
• Set goals and conduct regular performance reviews.
• Roll out in-venue training and drive learning & development.
• Lead performance management, including appraisals and disciplinary processes.
• Ensure guest interactions meet high service standards.
• Oversee resolution of customer complaints and drive loyalty.

Skills

Multi-site venue leadership

Financial acumen (P&L, budgets, labour

Team leadership & development

Communication & relationship-building

Hospitality & guest experience

Strategic yet hands-on problem solving

Job description

The Grounds Group is looking for an experienced, hands on Operations Manager to oversee three of our venues, leading a team of Venue Managers to deliver exceptional guest experiences, strong commercial performance and operational excellence across the precinct.

This is a genuine leadership role for someone who thrives on ownership. From the numbers behind the business to the people leading it on the floor every day.

What You'll Be Doing:

Leading Our Venues

• Oversee and support Venue Managers across 3 venues in the day-to-day running of their sites
• Remain actively present in venues, staying close to service and operations
• Manage venue maintenance, WHS compliance, audits and walkthroughs
• Work with Bar Managers and Head Chefs on drinks concepts, menus and roll-outs

Driving the Numbers

• Manage departmental CAPEX and ensure rosters are forecast and delivered within budget
• Conduct cost control and P&L analysis across rosters, labour and general operations
• Monitor daily labour and sales, driving performance against targets
• Identify and implement sales initiatives alongside the Creative team and Directors

Leading the Team

• Recruit, onboard, train, coach and manage a team of Venue Managers
• Set clear goals and expectations, with regular one-on-ones and performance reviews
• Roll out in-venue training and drive learning & development across the business
• Lead performance management, including appraisals and, where needed, disciplinary processes

Championing the Guest Experience

• Ensure every guest interaction reflects the highest standard of service
• Oversee resolution of customer complaints, ensuring guests leave satisfied
• Drive customer loyalty through consistent, proactive experience management

What You'll Bring

• Proven experience in a multi-site venue, hospitality management role
• Strong financial acumen. Comfortable owning P&Ls, budgets and labour cost control
• A track record of leading, developing and holding teams accountable
• Excellent communication and relationship-building skills across all levels of a business
• A genuine passion for hospitality and guest experience
• The ability to switch between big picture strategy and hands on, in venue problem solving

Why Join The Grounds Group?

• Lead venues within one of Sydney's most iconic and design-led hospitality brands
• Real autonomy and ownership over your venues and your team
• Work closely with Directors and the Creative team to shape the direction of the business
• Be part of a company that takes pride in its people, its venues and its guests

If you're a driven operator who knows how to balance great hospitality with strong commercial results, we'd love to hear from you.

*You must have full working rights in Australia - we do not offer sponsorship for this role*Only those candidates that fit the selection criteria will be contacted