Operations Manager: Growth, Delivery & Customer Excellence

RJ Garage Doors; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

RJ Garage Doors in Thomastown, Melbourne, is seeking an Operations Manager to steer day-to-day performance across offices, sales, installation and service. You will shape the next stage of growth by building capability, strengthening customer relationships and driving operating discipline to deliver profitable outcomes.

You will lead a capable team, grow networks with real estate, retail and SME builders, and ensure seamless delivery from enquiry to handover.

Qualifications

• Leading and developing teams, including practical coaching and performance management.
• Growing customer accounts or sales opportunities while maintaining strong service relationships.
• Managing P&L, budgets and costs, with an understanding of margins and cash collection.
• Improving the coordination of enquiries, sales, scheduling and field delivery.
• Resolving customer and team issues confidently, fairly and promptly.
• Using systems and performance data to deliver measurable improvements.

Responsibilities

• Lead and develop the office and sales teams to meet performance targets.
• Grow the business by expanding retail, real estate, insurance and SME builder networks and maintaining service levels.
• Improve delivery and customer experience by aligning scheduling, installation, service and production.
• Own the commercial performance by managing budgets, margins and costs with leadership and finance.

Skills

Team leadership

Sales growth

P&L management

Performance data

Tools

CRM systems

Job description

RJ Garage Doors in Thomastown, Melbourne, is seeking an Operations Manager to steer day-to-day performance across offices, sales, installation and service. You will shape the next stage of growth by building capability, strengthening customer relationships and driving operating discipline to deliver profitable outcomes.

You will lead a capable team, grow networks with real estate, retail and SME builders, and ensure seamless delivery from enquiry to handover.