Operations Manager — Field Service & Compliance

Compliance Co. Group; Melbourne; Presencial; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

Autonomy

Direct collaboration with owner

Growth-focused role

Descripción de la vacante

Compliance Co. Group in Melbourne is seeking an Operations Manager to own day-to-day operations, lead a hands-on team, and ensure every job is booked, attended, reported, and invoiced correctly.

You will manage scheduling, quoting, client relationships, and quality control, while shaping processes and systems to support growth. This in-office role offers autonomy and direct collaboration with the owner.

Formación

• Must be highly organised and able to juggle a full schedule and a team.
• Detail-driven; accuracy in reports is critical.
• Calm and clear under pressure; strong communication with clients and team.
• Takes ownership and proactively solves problems.
• Experience leading field teams and managing client relationships.

Responsabilidades

• Schedule and dispatch technicians across Melbourne.
• Lead the team day to day, including performance and standards.
• Quote with fast and accurate turnaround.
• Manage agency and client relationships, including disputes and escalations.
• Ensure quality control so reports are accurate before delivery.
• Oversee fleet and equipment management.
• Recruit and onboard new technicians.
• Track KPIs and report to the owner.
• Build and tighten processes and systems.
• Support expansion into new regions.

Conocimientos

Organisational skills

Attention to detail

Calm under pressure

People leadership

Ownership mindset

Herramientas

Job management software

Xero

Descripción del empleo

Compliance Co. Group in Melbourne is seeking an Operations Manager to own day-to-day operations, lead a hands-on team, and ensure every job is booked, attended, reported, and invoiced correctly.

You will manage scheduling, quoting, client relationships, and quality control, while shaping processes and systems to support growth. This in-office role offers autonomy and direct collaboration with the owner.